Job Title: Assistant Manager – Medical & Clinical Operations
Requisition Number: 2312468
Location: Chennai, Tamil Nadu, India
Employment Type: Full-Time
Experience Required: 8+ Years (Including 2+ Years in Team Leadership)
Job Category: Medical & Clinical Operations
Optum, part of UnitedHealth Group, is seeking an experienced Assistant Manager – Medical & Clinical Operations to lead and manage healthcare coding and clinical operations projects. This leadership role is critical in driving operational excellence, client satisfaction, regulatory compliance, and team performance within a fast-paced healthcare services environment.
The ideal candidate will bring deep expertise in medical coding, healthcare reimbursement, people management, and client engagement, along with a strong ability to manage KPIs, audits, and continuous process improvements.
Lead and manage assigned projects, overseeing team performance, productivity, quality, TAT, attendance, and attrition
Provide functional expertise and leadership to ensure delivery of operational objectives
Manage personnel performance, discipline, coaching, and career development
Build and execute retention strategies to reduce attrition and enhance employee engagement
Monitor day-to-day operations, absences, and workflow efficiency
Act as the primary point of contact for clients, managing end-to-end client communication and relationships
Collaborate closely with internal stakeholders, SMEs, auditors, and trainers to meet project and compliance requirements
Review and analyze periodic operational reports, dashboards, and metrics
Maintain up-to-date knowledge of medical coding, billing regulations, and regulatory changes
Actively support internal and external audits, ensuring full compliance with regulatory and organizational standards
Drive quality initiatives and continuous process improvements
Evaluate existing operational practices and recommend enhancements aligned with business goals
Support senior management in planning, implementing, and modifying operational systems and procedures
Contribute to annual business planning, including operating budgets
Anticipate and resolve critical operational issues, conflicts, and escalations using data-driven decision-making
Graduate or Postgraduate degree in Life Sciences or Allied Medicine, including:
BHMS, BAMS, BPT
Dental, Pharmacy, Nursing
Other relevant healthcare disciplines
Certified Medical Coder (AAPC / AHIMA): CCS, CPC, CPC-H, or CCS-P
Minimum 8 years of medical coding experience
At least 2 years of experience as a Team Lead or equivalent leadership role
Strong understanding of healthcare reimbursement methodologies, organizational workflows, and operating procedures
In-depth knowledge of medical terminology, anatomy, physiology, and pathophysiology
Proven ability to lead, mentor, and enable teams to achieve operational goals
Strong analytical, interpersonal, and communication skills
Demonstrated expertise in 1:1 coaching, performance feedback, and training needs identification
Ability to collaborate effectively with SMEs, auditors, and trainers
Strong focus on customer satisfaction, employee engagement, and quality outcomes
Optum is a global healthcare organization leveraging technology, data, and clinical expertise to improve health outcomes for millions worldwide. UnitedHealth Group is committed to equity, inclusion, and sustainability, striving to make the health system work better for everyone by reducing health disparities and delivering accessible, high-quality care.
Explore verified global opportunities in Medical Coding, Clinical Operations, and Healthcare Management
Access leadership roles with top healthcare and life sciences organizations
Advance your career with roles aligned to global healthcare quality and compliance standards
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