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Medical Information And Adverse Event Intake Specialist With Estonian And English Language

2+ years
Not Disclosed
10 Dec. 5, 2024
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description

Position Title: Medical Information and Adverse Event Intake Specialist (Estonian and English)

Company: IQVIA


Position Overview

The Medical Information and Adverse Event Intake Specialist will play a key role in patient safety by interacting directly with Healthcare Professionals (HCPs) and patients to manage adverse events, product quality complaints, and other medical inquiries. This role is crucial for maintaining the safety profiles of pharmaceutical products across various therapeutic areas. The position offers flexibility with options for home-based, hybrid, or office-based work.


Key Responsibilities

  • Medical Information and Adverse Event Intake:

    • Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and other product-related needs.
    • Process safety and product quality data in compliance with lifecycle safety protocols, including data entry, coding medical terminology, generating queries, and ensuring case closure.
    • Document and track incoming calls and emails from investigative sites or other sources reporting safety data.
  • Team Collaboration and Leadership:

    • Build a positive, collaborative team environment with Lifecycle Safety team members, leading by example.
    • Provide training and mentoring to less experienced team members.
    • Provide regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
  • Project Management and Communication:

    • Proactively identify and resolve issues, providing technical support to project managers and suggesting solutions.
    • Assist with identifying potential changes in scope of work (SOW) and change orders.
    • Participate in training sessions and initiatives aimed at improving process efficiencies and the implementation of new processes.

Qualifications

  • Education and Experience:

    • Bachelor’s degree in a Life Science field is required.
    • Fluency in Estonian (C2/native level) and English (C1 minimum) is required.
    • Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management) is an asset.
  • Skills and Abilities:

    • Strong attention to detail and the ability to maintain high-quality standards in all tasks.
    • Ability to handle multiple projects simultaneously, effectively organizing workload and prioritizing competing demands.
    • Excellent organizational and time management skills.

About IQVIA

IQVIA is a global leader in clinical research services, commercial insights, and healthcare intelligence for the life sciences industry. We leverage human science and data science to accelerate the development of innovative medical treatments that improve patient outcomes worldwide.

Learn more at IQVIA Careers.