Supervisor – Medical Coding
Location: India
Company: Optum
Employment Type: Full-Time
Role Summary
The Supervisor – Medical Coding is responsible for leading and managing a team of medical coders while ensuring operational excellence, coding quality, productivity, compliance, and client satisfaction. This role combines people leadership, coding expertise, stakeholder management, and operational oversight to deliver high-quality coding services aligned with organizational and client expectations.
The position requires strong expertise in medical coding, healthcare reimbursement methodologies, team management, performance coaching, process improvement, and client relationship management within a healthcare revenue cycle environment.
Key Responsibilities
Operational Leadership & Team Management
Lead and manage day-to-day operations of assigned medical coding projects.
Oversee team performance across key operational metrics, including:
Productivity
Quality
Turnaround Time (TAT)
Attendance
Attrition
Ensure coding deliverables meet client expectations and organizational standards.
Allocate workload effectively to maximize efficiency and productivity.
Monitor operational performance and implement corrective actions when necessary.
Coding Compliance & Technical Oversight
Maintain up-to-date knowledge of:
ICD-10-CM Guidelines
CPT Coding Guidelines
HCPCS Coding Standards
Healthcare Billing Requirements
Regulatory Updates
Provide coding expertise and guidance to team members.
Support resolution of complex coding queries and escalations.
Ensure compliance with coding regulations, payer requirements, and client-specific guidelines.
Promote coding accuracy and audit readiness.
Performance Management & Coaching
Conduct regular performance reviews and one-on-one coaching sessions.
Provide ongoing feedback to improve:
Coding Accuracy
Productivity
Quality Performance
Professional Development
Identify performance gaps and create improvement plans.
Support employee development through mentoring and skill-building initiatives.
Recognize and reward high performance.
Training & Talent Development
Collaborate with:
Subject Matter Experts (SMEs)
Auditors
Trainers
Identify training needs based on quality and productivity trends.
Support onboarding and development of new team members.
Deliver coaching and educational interventions for performance improvement.
Foster a culture of continuous learning and professional growth.
Client Relationship Management
Serve as the primary point of contact for assigned clients.
Manage client communications and relationship activities.
Present operational performance updates and project status reports.
Address client concerns, escalations, and service-related issues.
Build strong partnerships to enhance customer satisfaction and retention.
Quality Management & Process Improvement
Review and analyze:
Operational Reports
Quality Metrics
Productivity Dashboards
Client Feedback
Support quality improvement initiatives and process optimization projects.
Identify operational inefficiencies and implement corrective actions.
Drive continuous improvement programs to enhance service delivery.
Audit & Compliance Management
Support internal and external audits.
Ensure compliance with:
Organizational Policies
Coding Standards
Regulatory Requirements
Client Service Agreements
Monitor adherence to operational controls and quality standards.
Implement corrective actions for audit observations and compliance gaps.
Workforce Planning & Retention Management
Monitor workforce performance, attendance, and utilization.
Develop strategies to:
Reduce Attrition
Improve Employee Engagement
Enhance Team Morale
Support recruitment, workforce planning, and succession initiatives.
Manage staffing requirements to ensure operational continuity.
Business Planning & Reporting
Assist in preparation of:
Annual Business Plans
Operating Budgets
Resource Forecasts
Performance Reports
Analyze operational trends and recommend business improvements.
Provide insights to senior leadership on operational performance and opportunities.
Conflict Resolution & Stakeholder Management
Resolve operational and interpersonal issues proactively.
Manage escalations and critical situations effectively.
Collaborate with internal stakeholders to ensure seamless project execution.
Influence and align stakeholders toward shared operational goals.
Required Qualifications
Education
One of the following qualifications:
Graduate or Postgraduate in:
Life Sciences
Allied Health Sciences
Pharmacy
Nursing
Physiotherapy (BPT)
Dentistry
BHMS
BAMS
Related Healthcare Discipline
Certification (Mandatory)
One or more of the following:
CPC (Certified Professional Coder)
CPC-H
CCS (Certified Coding Specialist)
CCS-P
Other AAPC or AHIMA Certifications
Experience
Minimum 8+ years of medical coding experience.
Minimum 2+ years of experience as:
Team Lead
Coding Supervisor
People Manager
Experience managing coding operations in:
Healthcare BPO
Revenue Cycle Management
Medical Coding Services
Experience handling client-facing responsibilities is preferred.
Technical Skills & Competencies
Strong expertise in:
Medical Coding
Healthcare Reimbursement Methodologies
Coding Compliance
Revenue Cycle Processes
Thorough knowledge of:
Medical Terminology
Human Anatomy & Physiology
Pathophysiology
Understanding of:
Coding Audits
Quality Assurance
Productivity Management
Healthcare Regulations
Strong analytical and problem-solving capabilities.
Proficiency in:
Microsoft Office Applications
Reporting Tools
Operational Dashboards
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