Specialist – Patient Safety Data Acquisition & Support
Location: Plainsboro, United States
Category: Regulatory Affairs & Safety / Pharmacovigilance
Company: Novo Nordisk
Employment Type: Full-Time
About the Department
The Clinical, Medical and Regulatory (CMR) department is one of Novo Nordisk’s most collaborative and diverse divisions. Responsibilities range across:
Healthcare provider engagement
FDA regulatory strategy
Medical education
Data collection for efficacy and product development
CMR works with a patient-first mindset, continuously innovating to improve health outcomes worldwide.
Position Summary
The Specialist manages day-to-day operations of the Patient Safety & Technical Complaints Contact Center, ensuring smooth functioning, compliance, and continuous improvement. The role supports operational excellence, vendor oversight, safety data capture, and the overall patient experience.
The role requires someone who can work independently, cross-functionally, and with strong operational ownership.
Reporting & Key Relationships
Reports to:
Director, Patient Safety Data Acquisition and Support
Internal interactions:
Patient Safety
Patient Support Programs
Commercial Operations
Commercial
NNI IT & Telephony
Medical Information
Product Safety
Regulatory
Quality
Legal
Privacy
Finance
External interactions:
Customer Care vendor
Patient support program vendors
Marketing agencies
Professional service vendors
Essential Functions
1. Operational Management & Business Support
Lead daily operations of the Patient Safety & Technical Complaints Contact Center
Support all current and future launch products across the NNI portfolio
Oversee intake of adverse events, product technical complaints, and safety data
Ensure full compliance with Novo Nordisk and FDA requirements
Create and manage vendor call scripts; coordinate Promotional Review Board approvals
Optimize communication channels (email, phone, fax, SMS) for patient support
Champion technological advancements for patient support systems and channels
Manage follow-up activities for collection of key patient safety data
Oversee Source Data Verification of calls and other intake channels
Ensure all vendor partners complete required training; maintain documentation and compliance
Development and management of training materials for vendor teams
2. Program Compliance
Implement process improvements and program changes to maintain compliance and excellence
Conduct call quality calibrations; provide feedback and guidance
Train vendor teams on updated processes and documentation standards
Create and interpret performance dashboards to monitor KPIs, trends, and opportunities
Manage vendor performance to contractual expectations, SOPs, and budgets
Physical Requirements
0–10% travel
Qualifications
Education
Bachelor’s degree required
Preferred: Health Sciences background (Pharmacy, Nursing, etc.)
Experience
Minimum 3+ years in patient safety, case management, market access, or similar roles
Pharmaceutical or healthcare experience preferred
Technical & Professional Skills
Experience with:
CRM systems
Safety databases
Telephony platforms
Strong understanding of pharmaceutical environment (legal, medical, regulatory, clinical)
Strong analytical, problem-solving, and decision-making skills
Excellent project management skills; experience managing multiple priorities
Strong vendor management and ability to hold teams accountable
Proficiency in MS Word, PowerPoint, Excel
Strong customer service orientation
Compensation & Benefits
Base Salary Range
$81,010 – $145,820
(based on experience and role factors)
Additional Compensation
Company performance bonus
Long-term incentives
Company vehicle (role-dependent)
Benefits
Medical, dental, vision insurance
Life and disability coverage
401(k) savings plan
Flexible spending accounts
Employee assistance program
Tuition reimbursement
Legal, critical illness, identity theft, pet, auto/home insurance
Sick time, flexible vacation policy, parental leave
Diversity, Inclusion & Accessibility
Novo Nordisk is an equal opportunity employer, committed to fair hiring practices, regardless of:
Race
Ethnicity
Color
Religion
Sex
Gender identity
Sexual orientation
National origin
Disability
Veteran status
Or any protected characteristic
Special accommodation requests:
📞 1-855-411-5290 (for ADA accommodations only)
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