Site Solutions Associate
Job ID: R1511519
Location: Bengaluru, India
Employment Type: Full-Time
Work Model: Office-Based
Industry: Clinical Research / Life Sciences
Experience Required: 2–5 Years
Job Overview
IQVIA is seeking a detail-oriented Site Solutions Associate to support site billing, invoice processing, and administrative operations across clinical research projects. This role is office-based and plays a critical part in managing site financial documentation, addressing site inquiries, and ensuring timely and accurate billing in line with defined service levels. The position is ideal for professionals with experience in clinical research operations, site finance, or data management within the life sciences industry.
Key Responsibilities
Receive, review, and process incoming site invoices via mail, email, and fax
Generate one-time billings for client sites using proprietary billing systems
Scan, upload, and attach site invoices and supporting documentation to billing records
Manage Level I site inquiries through the designated case management system
Respond to site inquiries in alignment with established Key Performance Indicators (KPIs)
Escalate complex or unresolved issues to the appropriate project or functional teams
Perform administrative tasks supporting the full lifecycle of clinical research projects
Maintain accurate financial and billing records in compliance with internal procedures
Support continuous improvement initiatives related to billing accuracy and efficiency
Perform additional duties as assigned to meet operational needs
Required Education and Experience
Bachelor’s degree or equivalent professional experience
Minimum 2–5 years of relevant work experience in site finance, operations, or administrative support
Prior experience in a biotechnology company, CRO, pharmaceutical organization, or clinical research environment is preferred
Required Skills and Competencies
Strong working knowledge of Microsoft Word and Excel
High attention to detail with a strong focus on accuracy and data validation
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Excellent written and verbal communication skills
Proven ability to organize work efficiently with appropriate supervision
Experience handling client or site-facing inquiries in a service-oriented role
Ability to collaborate effectively with cross-functional teams and site contacts
Core Competencies
Team Collaboration: Works constructively with team members and supports shared goals
Adaptability: Demonstrates flexibility and contributes innovative approaches to process improvement
Customer Orientation: Resolves site inquiries efficiently and maintains a professional, service-focused approach
Technical and Professional Expertise: Applies knowledge and skills effectively to deliver measurable outcomes
Professionalism and Accountability: Takes ownership of responsibilities and consistently meets performance expectations
About IQVIA
IQVIA is a global leader in clinical research services, healthcare analytics, and commercial insights for the life sciences industry. By connecting data, technology, and scientific expertise, IQVIA accelerates the development and commercialization of innovative medical treatments that improve patient outcomes and population health worldwide.
Equal Opportunity Statement
IQVIA is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs without discrimination based on race, religion, gender, sexual orientation, age, disability, or any other legally protected characteristic.
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