Job Title: Site Solutions Associate – Clinical Trial Payments
Location: Bengaluru, India (Office-Based)
Employment Type: Full-Time
Reference ID: R1519417
Industry: Clinical Operations | Clinical Trial Payments | Investigator Grants | CRO
IQVIA is hiring a detail-oriented Site Solutions Associate to join its Clinical Trial Payments team in Bengaluru, India. This office-based opportunity is ideal for professionals with experience in clinical operations support, investigator payments, accounts payable coordination, and pharmaceutical project administration.
As a global leader in clinical research services and healthcare intelligence, IQVIA enables efficient clinical trial execution by ensuring accurate investigator reimbursement, contract compliance, and budget oversight.
The Site Solutions Associate will support project teams in managing the end-to-end investigator site reimbursement process, including invoicing, budget tracking, one-time billings, and accounts payable coordination.
This role also involves handling Level I client inquiries, shared mailbox management, and administrative support throughout the clinical study lifecycle within IQVIA Clinical Trial Payments.
Manage the end-to-end investigator payment process for clinical trials.
Coordinate grants and reimbursements to investigator sites.
Align electronic data capture (EDC) feeds with site visit milestones to trigger automated payments.
Forecast investigator payments and track budgeted vs. actual incurred costs.
Coordinate with accounts payable teams to ensure timely and accurate disbursements.
Ensure fulfillment of contract specifications and client-specific requirements under supervision.
Monitor performance against service agreements and confirm client obligations are met.
Track payment schedules and ensure compliance with agreed financial terms.
Create one-time site billings within proprietary clinical payment systems.
Review and distribute emails from shared departmental mailboxes to appropriate support teams.
Respond to Level I inquiries as defined in Customer Support SOPs.
Assist in maintaining strong business relationships with clients as part of day-to-day support.
Support account managers in maximizing client value from IQVIA services.
Manipulate and analyze large transactional databases for investigator payment tracking.
Ensure deliverables meet customer specifications in terms of accuracy and timeliness.
Research and respond to client queries requiring an understanding of therapeutic markets and business lines.
Support product and process training for clients and internal stakeholders.
Participate in service meetings and represent IQVIA on external client projects when required.
Maintain strong communication with sales, clinical operations, IT, and client services teams.
2 to 3 years of related work experience, preferably in:
Clinical trial payments
Clinical operations support
Accounts payable or financial operations
CRO or pharmaceutical industry
Experience managing investigator payments or clinical study budgets is highly desirable.
Exposure to pharmaceutical industry processes is preferred.
Bachelor’s Degree (mandatory).
Background in Life Sciences, Business Administration, Finance, or related fields preferred.
Proficiency in Microsoft Excel and other PC applications.
Ability to manage large transactional databases and financial data.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Strong customer service orientation.
Ability to build and maintain professional relationships in a diverse business environment.
Ability to work under deadlines in a structured, compliance-driven environment.
Willingness to travel to client sites and IQVIA offices as required.
Office-based role in Bengaluru, India.
Exposure to global clinical trial payment systems and financial operations.
Cross-functional collaboration with clinical operations, IT, finance, and client service teams.
Opportunity to contribute to the financial governance of global clinical trials.
This role offers advancement in:
Clinical Trial Financial Management
Investigator Grant Administration
Clinical Operations Support
Account & Client Services Management
Potential progression paths include:
Senior Site Solutions Associate
Clinical Trial Payments Specialist
Account Manager – Clinical Services
Project Financial Analyst – Clinical Research
IQVIA is a global leader in clinical research services, healthcare analytics, and commercial intelligence for the life sciences industry. The company accelerates drug development and commercialization through data-driven insights and operational excellence.
If you have 2–3 years of experience in clinical operations, investigator payments, or pharmaceutical financial support, this office-based opportunity in Bengaluru provides strong exposure to global clinical trial payment processes.
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