Job Title: Senior Patient Recruitment and Engagement Lead
Job ID: R-01318214
Location: Remote (Eastern Standard Time Zone, United States)
Job Type: Full-Time
Category: Clinical Research
Work Schedule: Standard (Mon–Fri)
Environment: Office / Remote
At PPD, part of Thermo Fisher Scientific, we’re revolutionizing patient recruitment through our Patient First initiative — a human-centered, digitally enabled program designed to optimize patient recruitment, engagement, and retention. Our work supports the development of life-changing therapies and strengthens our mission: to make the world healthier, cleaner, and safer.
The Senior Patient Recruitment and Engagement Lead is responsible for developing, executing, and managing global patient recruitment and retention strategies. This role involves close collaboration with clients, project teams, and vendors to ensure recruitment targets are met while maintaining compliance and optimizing patient experience.
Act as the Functional Lead for recruitment and retention strategy within assigned studies.
Collaborate with Project Leads, Clinical Team Managers (CTMs), and CRAs to align goals.
Train project team members on recruitment best practices and methods.
Identify potential risks, develop contingency plans, and escalate issues when necessary.
Serve as a Subject Matter Expert (SME) in patient recruitment and retention during client communications.
Track and report on key enrollment metrics and study progress.
Design and implement comprehensive patient recruitment and retention strategies.
Identify recruitment challenges and develop risk mitigation plans.
Partner with clients and internal teams to tailor strategies for specific protocols and populations.
Oversee vendor performance, ensuring quality and compliance with expectations.
Manage vendor invoices, budgets, and financial coordination with internal Finance teams.
Facilitate communication between vendors, clients, and project teams.
Collaborate with the Patient Diversity Team to integrate diversity goals into recruitment plans.
Ensure client diversity requirements are incorporated and tracked.
Monitor diversity metrics throughout the study and report progress to clients.
Partner with Patient Enrollment Optimization Vendor Leads to streamline vendor oversight.
Review vendor performance and provide structured feedback for improvement.
Document and share recruitment success stories and lessons learned for future reference.
Support proposal development and bid defenses related to recruitment leadership activities.
Bachelor’s degree or equivalent in a relevant discipline.
5+ years of direct patient recruitment experience in clinical research or healthcare settings.
Equivalent combinations of education, training, and experience may be considered.
Strong client-facing and interpersonal communication skills.
Excellent organizational and multitasking abilities; ability to manage multiple projects.
Analytical mindset with the ability to interpret recruitment data for decision-making.
Knowledge of healthcare regulations, patient privacy laws, and ethical standards.
Proficiency in project management software and digital tools.
Ability to work effectively under pressure and meet tight deadlines.
Must be legally authorized to work in the United States without sponsorship.
Must pass a comprehensive background check and drug screening.
Ability to work remotely and independently in a fast-paced environment.
May require occasional travel (0–20%) as needed.
At Thermo Fisher Scientific, we prioritize the health, safety, and well-being of our employees. We promote a culture of inclusion, collaboration, and continuous growth to ensure all team members can thrive.
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