Senior/Lead Micc Associate

3-7 years

Not Disclosed

Princeton Junction

10 Aug. 9, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description: MICC Specialist

We are seeking experienced professionals to join our expanding team in the Medical Information Contact Centre (MICC). In this role, you will:

Key Responsibilities:

Case Management: Handle the intake of calls and/or emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Inquiries (MI), and General Inquiries (GI). Perform duplicate checks and case registration.
Follow-Up: Conduct follow-up inquiries via phone and email, including translating inquiries if they are not in English.
Documentation: Develop and manage all required documents for the MICC.
Mentorship: Serve as a mentor to the MICC team, providing guidance and support.
Audit Support: Assist with audits and ensure compliance with relevant standards.

Desirable Skills and Experience:

Expertise: Subject matter expert with experience in a Medical Information Contact Center (MICC) for the Pharmacovigilance function.
Experience:
- Senior Role: 3-5 years of relevant experience.
- Lead Role: 5-7 years of relevant experience.
Education: Graduate or post-graduate degree in life sciences, pharmacy, dentistry, allied health sciences, or related fields.
Communication: Strong communication skills for effective client interaction and coordination.

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Senior/Lead Micc Associate

Job Description

Key Responsibilities:

Desirable Skills and Experience:

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