Senior Analyst - Lms Quality Lead

3+ years

Not Disclosed

Remote

10 Feb. 16, 2025

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Senior Analyst - LMS Quality Lead

Job ID: R-211375
Date Posted: 02/04/2025
Career Level: D

Introduction to Role:
At AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and collaborating to make the impossible a reality. We focus on the potential of science to address the unmet needs of patients worldwide. We commit to areas where we believe we can truly change the course of medicine and bring groundbreaking ideas to life.

Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies by delivering quality commercial content to external stakeholders, including doctors, healthcare professionals, and patients. We promote, produce, and publish best-in-class commercial content for marketers and our global sales force while embedding a digital compliance capability across the organization.

Global Learning Services (GLS) delivers significant business benefits such as improved learner experience, innovation & process optimization, analytics capability, and cost-effective, sustainable, and scalable learning solutions. GLS provides a single-entry point for managing learning administration for global learning systems.

To deliver our Global Learning Services vision, we seek an experienced Senior Analyst (LMS Quality Lead) who will support learning initiatives by bringing key skills in learning management, content development, and experience in creating and leading multiple phases of project life cycles.

Accountabilities:

Quality Assurance & System Optimization:

Develop and implement quality assurance standards and procedures for the LMS.
Conduct regular audits and system checks to ensure consistent functionality and performance.
Troubleshoot LMS issues and work with vendors or technical teams to resolve them promptly.

Process Improvement:

Continuously identify opportunities to enhance user experience, streamline workflows, and improve LMS efficiency.
Implement process improvements and system enhancements based on user feedback, analytics, and best practices.

Data Management & Reporting:

Ensure data integrity within the LMS by overseeing regular data entry checks and validation processes.
Develop and maintain reporting standards to track key metrics such as user engagement, course completion rates, and compliance requirements.
Analyze LMS performance data to provide insights for decision-making and optimization efforts.

Compliance & Regulatory Standards:

Ensure LMS compliance with industry regulations, corporate policies, and data privacy standards (e.g., GDPR, HIPAA).
Work with compliance teams to ensure training programs meet regulatory and certification requirements.

Stakeholder Collaboration:

Collaborate with HR, IT, Learning & Development teams, and other stakeholders to align the LMS with organizational learning goals.
Act as a liaison between LMS users, support teams, and vendors for technical issues or system updates.
Manage relationships with LMS vendors to ensure optimal performance and service levels.

Essential Skills/Experience:

Deep understanding of LMS platforms and learning technologies (experience with platforms like CSBX, Degreed, Xyleme).
Experience in quality assurance, process improvement, and system optimization.
Ability to interpret data, create reports, and make data-driven decisions for continuous improvement.
Strong troubleshooting skills to address system issues and user challenges.
Ability to work with diverse stakeholders, including IT, HR, and Learning & Development teams.
Meticulous in managing system configurations, data integrity, and compliance with regulations.
Ability to manage projects related to system improvements, updates, and LMS implementations.
Bachelor’s degree with a minimum of 8 years of related experience working within Quality.
LMS domain knowledge.
Experience with all aspects of learning solution development preferred.
Experience in communicating with various groups of customers at different levels.
Experience in managing multiple projects.
Ability to communicate how the training program and reporting support business needs.
Strong organizational and time management skills.
Customer focus and organizational awareness.
Ability to manage strict timelines, escalations & ensure quality of deliverables.
Ability to work independently.

Desirable Skills/Experience:

Working knowledge of Microsoft Office programs; Excel and PowerPoint experience required.
Working knowledge of Articulate and Captivate authoring tools.
Knowledge of HTML and JavaScript.
Knowledge of adult learning principles and instructional design process.

Work Environment:
In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. We work, on average, a minimum of three days per week from the office while balancing flexibility.

Diversity & Inclusion:
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team, representing all backgrounds, and harnessing industry-leading skills. We welcome and consider applications to join our team from all qualified candidates.

Ready to make an impact? Apply now!

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Senior Analyst - Lms Quality Lead

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