Job Posting: Process Coach – Coding
Job Overview
Job Code: OMH/PC-C/1352704
Designation: Process Coach – Coding
Company: Reventics Private Limited
Location: Hyderabad-IV, Telangana, India
Country: India
Grade: 1D
Openings: 1
Posted On: 13 May 2025
Closing Date: 15 July 2025
Required Experience: 3 – 5 years
Key Skills
Vendor Management
Service Delivery
CRM
Project Management
Business Development
MIS
Operations Management
BPO
Process Improvement
Telecommunications
Education & Certification
Education Qualification: Not specified
Certifications: Not specified
Job Description
Role Description Overview:
The Process Coach (PC) is responsible for coaching employees, improving training performance, and driving productivity and quality improvements in the medical billing and coding process.
Responsibility Areas
Understand both process and target-oriented quality requirements
Train new joiners on Medical Billing concepts and guidelines
Monitor trainee productivity and quality output during OJT (on-the-job training)
Identify poor performers and implement improvement programs
Provide structured and continuous feedback to trainees
Educate staff on client specifications and the latest coding updates
Conduct one-on-one sessions to address repeated errors
Share productivity and quality feedback with Team Leads
Relay QC feedback effectively to trainees
Support early confirmation of trainees by providing performance insights to Team Leads
Achieve internal and external SLAs as defined by the process
Ensure compliance with company policies and procedures
Job Specification
Minimum 3 years of relevant professional experience
Strong foundation in healthcare concepts
Excellent verbal and written communication skills
Deep understanding of product and process
Ability to apply varied training and coaching strategies
Strong analytical and mentorship capabilities
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