Job Posting: Process Coach – Coding
Job Overview
Job Code: OMH/PC-C/1365299
Designation: Process Coach – Coding
Company: Omega Healthcare Management Services Pvt Ltd
Location: Telangana, India
Grade: 1D
Openings: 1
Posting Date: 29 May 2025
Closing Date: 12 June 2025
Experience Required: 3 – 5 years
Key Skills
Vendor Management
Service Delivery
CRM
Project Management
Business Development
MIS
Operations Management
BPO
Process Improvement
Telecommunications
Education & Certification
Education Qualification: Not specified
Certifications: Not specified
Experience Requirements
Minimum 1.5 years of professional and relevant experience
Strong background in Healthcare concepts
Experience in coaching/training, especially within Medical Billing or Coding
Job Description
Role Overview
The Process Coach (PC) is responsible for day-to-day coaching of employees, tracking performance data, and implementing improvements.
Responsibility Areas
Understand and deliver on quality and performance targets
Train new joiners in Medical Billing as per guidelines
Monitor trainee productivity and quality against ramp-up targets
Implement improvement programs for underperformers
Provide structured, continuous feedback
Educate staff on client specifications and coding updates
Conduct 1-on-1 coaching for error resolution
Communicate quality control (QC) feedback to trainees
Support Team Leads with trainee performance insights
Ensure timely confirmations based on performance inputs
Meet internal and external SLAs
Adhere to company policies and compliance standards
Coaching & Training
Deliver extensive coaching sessions as per defined processes
Apply varied training/coaching strategies based on trainee needs
Maintain high standards in verbal and non-verbal communication
Exhibit strong product and process knowledge
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