Principal Product Ops Analyst – Syneos Health (Salem, India)
Work Mode: On-site | Job ID: 25003953 | Posted: July 17, 2025
Job Summary
Syneos Health is seeking a skilled Principal Product Ops Analyst with strong expertise in clinical trial management systems (CTMS), Veeva Vault platforms, and end-user support within a clinical operations environment. If you're a detail-oriented problem solver with a passion for streamlining clinical trial processes and ensuring data quality compliance, this is the ideal pharma operations opportunity for you.
Key Responsibilities
Act as the central point of contact for Veeva Vault CTMS, eTMF, Payments, and SSU modules.
Guide end users in data setup, site monitoring, reporting, and template navigation.
Serve as subject matter expert (SME) for internal teams and support efficient platform use.
Perform system administration: Vault Directory maintenance, object setup, data fixes, and ad hoc reporting.
Handle advanced support queries, ensuring SOP compliance and issue resolution.
Collaborate with cross-functional teams and drive process improvement through root cause analysis.
Maintain data quality standards and perform quality reviews.
Required Skills & Qualifications
Bachelor's degree (BA/BS)
Minimum 2 years of end-user business process support for CTMS or eTMF systems (Veeva Vault preferred)
Previous clinical research experience in CRA, documentation, or clinical operations
Strong knowledge of site monitoring and management in clinical trials
Proficient in MS Office Suite (Word, Excel, PowerPoint)
Strong problem-solving and analytical skills
Excellent communication and stakeholder collaboration abilities
Preferred Experience
Clinical trial software: Veeva Vault CTMS, eTMF, Payments, SSU
CRO or pharmaceutical company background
Operational process support (not IT technical support)
Perks & Benefits
Career development and growth opportunities
Supportive leadership and global team culture
Inclusive “Total Self” work environment
Employee rewards and recognition programs
Access to advanced clinical operations technologies
Company Description
Syneos Health is a leading global biopharmaceutical solutions organization that works across clinical development, commercialization, and medical affairs. With a presence in over 110 countries, Syneos partners with 94% of all newly FDA-approved drugs, making it a powerhouse in delivering clinical trial and pharma innovation.
Work Mode
On-site – Salem, India
Call-to-Action
Ready to take your clinical systems expertise to the next level? Join Syneos Health and help drive innovations that bring life-saving therapies to patients faster.
Apply now on ThePharmaDaily.com and shape the future of clinical operations.
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