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Pharmacy Tech Support / Call Center Representative Exp Required - (Remote)

0-2 years
$18.00 per hour
10 Oct. 4, 2025
Job Description
Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

🏷️ Job Title: Pharmacy Tech Support / Call Center Representative (Remote)

πŸ“ Location: Dallas, Texas (Remote – Open to Atlanta, GA | Phoenix, AZ | Across US)
πŸ•’ Employment Type: Full Time (Contract Role)
🏠 Work Arrangement: Home-based (Remote, US)
πŸ”’ Job ID: R1487533


🧭 Job Overview

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to provide patient support programs and payment assistance solutions such as co-pay cards and vouchers.
This role serves as the primary contact for patients, pharmacies, and healthcare professionals, assisting with program inquiries, card activation, eligibility verification, and claims troubleshooting.
The position is contract-based, managed by an external agency, with potential conversion to full-time IQVIA employment.


βš™οΈ Key Responsibilities

  • πŸ“ž Customer Support:

    • Provide first-level support for requests via telephone, email, fax, or other contact channels.

    • Assess and resolve user issues or escalate unresolved cases appropriately.

  • 🧾 Claims & Program Support:

    • Assist with card activation, program eligibility, and explanation of benefits.

    • Troubleshoot submission rejections and clarify program benefits.

  • πŸ“ˆ Operational Support:

    • Identify challenges and suggest process improvements.

    • Maintain documentation and ensure compliance with program guidelines.

  • ⏰ Work Schedule:

    • 40 hours/week

    • Shifts:

      • 8:00 AM – 5:00 PM EST

      • 9:00 AM – 6:00 PM EST

      • 10:00 AM – 7:00 PM ET

      • 11:00 AM – 8:00 PM EST


πŸŽ“ Minimum Education & Experience

  • πŸŽ“ Education: High School Diploma or equivalent

  • πŸ’Š Experience:

    • Pharmacy Technician experience required

    • Call center experience required (3+ years preferred)

    • Medical claim processing experience preferred

  • 🧾 Certifications: HIPAA certified

  • 🌎 Skills & Preferences:

    • Bilingual (English/Spanish) preferred

    • Strong communication, organizational, and troubleshooting skills


πŸ’° Compensation

  • πŸ’΅ Base Pay: $18.00 per hour

  • Additional incentives, bonuses, and benefits may apply depending on experience and schedule


🌍 About IQVIA

IQVIA is a global leader in commercial solutions and healthcare intelligence, helping biopharma, medical device, and diagnostic companies deliver therapies to patients.
IQVIA supports patient programs, clinical operations, and commercial insights worldwide.

πŸ”— Learn more: https://jobs.iqvia.com


βš–οΈ Equal Employment Opportunity

IQVIA is an Equal Opportunity Employer. All qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

πŸ”— EOE Policy: https://jobs.iqvia.com/eoe


πŸ—‚οΈ Job Category:

πŸ’Š Pharmacy Technician / Patient Support / Call Center / Healthcare Operations