Patient Site Engagement Operations Specialist

Iqvia

3+ years

$62,800 – $157,100

Durham

10 Oct. 29, 2025

Job Description

Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Position Title:

Patient & Site Engagement (PSE) Operations Specialist

Location:

Primary: Durham, North Carolina
Additional: North Carolina (remote locations available)
Work Type: Home-Based (Remote)

Job Type:

Full-time

Job ID:

R1510478

Position Overview:

The Patient & Site Engagement (PSE) Operations Specialist provides administrative and operational support to the PSE Managers for managing, executing, and delivering patient and site-facing initiatives in clinical trials.
This role involves budget oversight, project coordination, vendor management, and ensuring compliance with sponsor policies and timelines.

You will interface closely with:

Delivery Unit customers: Trial Delivery Leaders (TDLs), Trial Delivery Managers (TDMs)
Global Clinical Operations (GCO): Local Trial Managers (LTMs), Site Managers (SMs)
External Service Providers and Suppliers

Key Responsibilities:

1. Project & Operational Support

Support execution and delivery of patient and site engagement tactics in clinical trials.
Maintain project plans aligned with timelines, scope, and budget.
Ensure accuracy and oversight of Scope of Work (SOW), budgets, and Purchase Orders (POs) for all service providers.
Drive execution of initiatives including creative content, translations, app/website development, and technology-based engagement tools.

2. Vendor & Budget Management

Forecast and proactively manage PSE trial budgets.
Collaborate with external service providers to ensure timely and quality delivery.
Maintain deep understanding of sponsor finance and contracting systems.

3. Compliance & Quality Oversight

Ensure full adherence to SOPs, Work Instructions, policies, and local regulatory requirements.
Oversee IRB/EC approvals and document all compliance reviews and approvals of materials.
Ensure timely and transparent communication with all stakeholders.

4. Stakeholder Communication & Meetings

Interface effectively with study teams, service providers, and clinical operations stakeholders.
Contribute to and present in study meetings, Global Investigator Meetings, and ad-hoc workshops.
Support conference and congress preparations, including logistics and presentation delivery.

Required Education & Experience:

Education:

Bachelor’s degree (BA/BS) or equivalent — preferably in scientific or health-related discipline.

Experience:

Minimum 3 years of experience in global patient recruitment or clinical trial operations (pharma, CRO, or healthcare site).
Strong clinical project management experience preferred.
Expertise in drug development, trial operations, and strategic planning.
Previous involvement in study outreach, patient compliance, and support programs.

Skills & Competencies:

In-depth understanding of GCP, ICH, and clinical trial processes.
Proficiency in Microsoft Excel, PowerPoint, Word, and Project.
Strong organizational, time management, and multitasking skills.
Excellent written and verbal communication abilities.
High attention to detail, with ability to manage multiple projects concurrently.
Strong team collaboration and problem-solving mindset.
Understanding of clinical and operational software systems.
Willingness to travel periodically as required.

About IQVIA:

IQVIA is a global leader in clinical research, data analytics, and life sciences innovation. The company integrates advanced analytics, technology, and domain expertise to accelerate medical development and improve patient outcomes worldwide.

Learn more: https://jobs.iqvia.com

Compensation & Benefits:

Base Pay Range (Annualized): $62,800 – $157,100
Final offer based on education, experience, skills, and location.
May include bonuses, incentive plans, and a comprehensive health and welfare benefits package.

Equal Opportunity Statement:

IQVIA is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

More info: https://jobs.iqvia.com/eoe

Application:

🔗 Apply Now: IQVIA Careers

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Patient Site Engagement Operations Specialist

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