Patient Services Representative – UPMC Children’s Hospital of Pittsburgh
Company: University of Pittsburgh Medical Center (UPMC)
Location: 4055 Monroeville Blvd., Monroeville, PA, USA
Job Type: Full-Time | Regular
Shift: Day (8:00 AM – 4:30 PM, Monday–Friday)
Department: East Medical Services
Salary Range: $18.79 – $28.03 USD/hour
Experience Required: 2+ years in patient services, medical registration, or billing
Company Overview
UPMC Children’s Hospital of Pittsburgh is a leading pediatric healthcare provider committed to delivering exceptional patient care, fostering innovation, and supporting families through compassionate service. The Patient Services team plays a critical role in ensuring efficient patient registration, financial coordination, and service excellence.
Position Summary
The Patient Services Representative (PSR) will be the first point of contact for patients and families, managing check-ins, updating patient records, collecting payments, scheduling appointments, and providing guidance on financial responsibilities. This role emphasizes patient-centered service, operational efficiency, and adherence to hospital policies.
Key Responsibilities
Welcome and register patients, guide them through self-arrival technology or check-in processes.
Collect copayments and educate patients on financial obligations.
Confirm and update patient demographic, insurance, and contact information.
Schedule follow-up appointments and connect patients with ancillary services.
Assist with financial education, insurance verification, consent forms, and Biometrics registration.
Promote UPMC digital tools, including MyUPMC, to improve patient experience.
Address unresolved patient issues, escalating as appropriate for service recovery.
Manage phone inquiries, administrative tasks, and other duties as needed.
Maintain accurate records in Epic, Medipac, or other electronic health systems.
Qualifications
High School Diploma or equivalent required; Associate Degree preferred.
Minimum 2 years of experience in high-volume medical registration, billing, or customer service.
Prior experience with patient registration, electronic health records, or medical billing systems preferred.
Knowledge of medical terminology is advantageous.
Proficiency with computer applications, office equipment, and typing skills required.
Strong communication, organizational, and problem-solving skills.
Licensure & Certifications
Act 31 / Act 33 / Act 34 / Act 73 clearances required.
Why Join UPMC
Work in a high-impact, patient-centered healthcare environment.
Gain experience in pediatric patient services, medical billing, and electronic health record systems.
Contribute to a culture of service excellence and operational efficiency.
Opportunities for career growth within UPMC’s patient services and administrative functions.
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