Patient Access Liaison – Krystexxa (Rare Disease)
Location: Birmingham, Alabama, United States
Job ID: R-227271
Work Type: Field Worker
Category: Corporate Services
Date Posted: October 15, 2025
Salary Range: $169,028 – $198,585 USD annually
Application Deadline: November 30, 2025
Company: Amgen Inc.
About Amgen
At Amgen, you’re part of something bigger. Since 1980, we’ve been driven by a shared mission — to serve patients living with serious illnesses.
As pioneers in biotechnology, we focus on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease, reaching millions of patients globally each year.
Our award-winning culture fosters collaboration, innovation, and scientific excellence. Join us to make a lasting impact on patients’ lives while advancing your own career.
Position Overview
As a Patient Access Liaison (PAL) for Krystexxa (Rare Disease), you will play a vital role in providing non-medical educational and logistical support to patients, caregivers, and healthcare providers.
You will ensure seamless patient access to therapy by facilitating communication between patients, prescribers, and sites of care, and by navigating coverage and reimbursement processes for infused pharmaceutical products.
Key Responsibilities
Patient & Caregiver Support
Obtain written or electronic HIPAA authorization for assigned patients.
Develop and maintain relationships with patients and caregivers via phone, text, email, virtual, or in-person meetings.
Assess individual patient needs and create tailored education and resource plans.
Empower patients to advocate for themselves in the treatment journey.
Educate patients about Krystexxa coverage, benefits, and prior authorization steps.
Provide guidance on co-pay assistance, national foundations, and free drug programs.
Provider & Site of Care Support
Deliver proactive education to prescribers and sites of care upon patient enrollment.
Explain coverage, prior authorization requirements, and billing/coding processes.
Investigate and resolve access challenges before and after infusion, including denied claim support.
Maintain strong communication with physician offices, site-of-care teams, and internal stakeholders.
Cross-Functional Collaboration
Partner with internal teams such as Market Access, Medical Affairs, Advocacy, Marketing, and Safety/PV.
Report adverse events and product complaints per company policy.
Support ongoing compliance with HIPAA, FDA, and OIG guidelines.
Qualifications
Basic Qualifications
Doctorate degree and 2 years of experience in patient services and/or access & reimbursement
OR
Master’s degree and 4 years of experience
OR
Bachelor’s degree and 6 years of experience
Preferred Qualifications
Background in life sciences, nursing, or clinical fields.
Experience with buy-and-bill/infused pharmaceutical products.
Knowledge of rare or orphan diseases.
Familiarity with HIPAA and FDA regulations, and OIG compliance guidelines.
Strong analytical, interpersonal, and communication skills.
Proficiency in Microsoft Office.
Ability to manage complex cases and communicate with case liaisons and sales representatives.
Travel requirement: Up to 50% (including overnight/weekends).
What You Can Expect from Amgen
Amgen is committed to your professional growth and well-being. Our Total Rewards package includes:
Comprehensive benefits: Medical, dental, vision, life, and disability insurance.
Retirement & savings plan with generous company contributions.
Annual bonus or sales-based incentive plan (for field roles).
Stock-based long-term incentives.
Award-winning time-off policies and bi-annual company-wide shutdowns.
Flexible work models, including remote options.
Equal Opportunity & Accessibility
Amgen is an Equal Opportunity Employer committed to inclusion and diversity.
We provide reasonable accommodations for applicants and employees with disabilities.
To request accommodation, contact us directly.
Apply Now: careers.amgen.com
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