Operations Associate Ii

3-5 years

Not Disclosed

Bangalore

10 April 16, 2025

Job Description

Job Type: Full Time Education: BBA/MBA/BCS/B.Tech/B.Sc Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

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Operations Associate II

Location: Bangalore, Karnataka (Hybrid)
Department: Service Delivery
Employment Type: Full-Time
Minimum Experience: Mid-level

Job Title:

Operations Associate II

Company Overview:

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. With expertise across a broad spectrum of therapeutic areas, we deliver innovative, technology-enabled solutions that empower clients to focus on their core capabilities. From early-phase to Phase III clinical trials, our experienced team ensures high-quality service, prioritizing ethics, compliance, and innovation across the clinical research landscape.

Function:

Service Delivery – Site and Patient Payments

Essential Duties and Responsibilities:

Primary Responsibilities:

Support the operational implementation and maintenance of investigator payment services for various projects and programs.
Maintain vendor, site, and Principal Investigator (PI) records, bank setup entries, and user accounts.
Analyze clinical trial agreements, protocols, and budgets; assist in reviewing contract budgets and importing contracts.
Manage payment transactions, invoicing, batch processing, settlement, and resolve queries in line with SLAs.
Apply critical thinking to assist project managers and leads in resolving work-related or payment issues.
Communicate effectively with stakeholders and update project status and deliverables regularly.
Participate in project meetings and support deliverables from kickoff to closeout.
Escalate issues when necessary and contribute to final internal decisions.
Provide high-quality customer service during all interactions.
Maintain quality standards by:
- Contributing to the Site and Patient Payments product roadmap.
- Following SOPs and organizational standards.
- Assisting in SOP reviews and updates.

Secondary Responsibilities:

Identify and explore process improvement opportunities.
Support Payments Project Managers in achieving deliverables.
Complete additional tasks as assigned.
Stay updated on technical knowledge through training.

Education and Experience Required:

Education:

Bachelor’s degree in business, finance, or technology/software development preferred.

Experience:

3–5 years of relevant experience in an Operations Associate role or equivalent in investigator payments.
Experience in invoice processing and transaction management preferred.
Background in clinical trial research highly desirable.

Skills:

Strong customer service, documentation, and organizational skills.
High attention to detail and accuracy.
Effective communication and interpersonal abilities.
Proficiency in MS Office suite.
Ability to work both independently and in teams, managing multiple tasks under changing priorities.
Professional and positive demeanor.

Working Conditions:

Travel: 0–25%
Lifting: Up to 20 lbs
Other: Extended periods of computer work

Compensation & Benefits:

Competitive salary
Variable pay
Paid time off
Healthcare and retirement benefits

Employment Type:

Full-Time, Permanent

Work Commitments:

40 hours/week, Monday to Friday, with one-hour lunch
Flexibility to work additional hours or shifts when required

Disclaimer:

Sitero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected characteristics.

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Operations Associate Ii

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