Job Title: Medical Information and Adverse Event Intake Specialist (Norwegian and English)
Company: IQVIA
Location: Home-Based / Hybrid / Office-Based (Flexible)
Job Overview:
As a Medical Information and Adverse Event Intake Specialist, you will play a pivotal role in patient safety by supporting the processing of safety and product quality information across various therapeutic areas. This role involves direct contact with healthcare professionals (HCPs) and patients, ensuring the safety profiles of pharmaceutical products are optimized. You will contribute to key medical information call center services and lifecycle safety data processing.
Key Responsibilities:
Patient Safety Support: Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support (excluding commercial sales).
Data Processing: Process lifecycle safety operational data, including data entry, coding medical terminology, generating queries, performing quality control, and ensuring case closure. You will also coordinate translations when needed.
Communication Management: Receive and document incoming safety data from investigative sites or other sources via telephone calls and emails.
Team Collaboration: Create a positive and collaborative team environment. Lead by example and mentor less experienced team members.
Project Support: Provide feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges. Liaise with Project Managers to proactively identify issues, propose solutions, and manage technical support, reports, metrics, and client requests.
Training and Process Improvement: Participate in training across Lifecycle Safety process service offerings. Contribute to process improvements and work with teams on new initiatives.
Minimum Required Education and Experience:
Education: Bachelor’s Degree in a Life Science is required.
Languages: Proficiency in English (min. C1) and Norwegian (min. C2 / native). Knowledge of any other Nordic language (Danish, Swedish, Finnish, Icelandic) is a plus.
Experience: Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
Skills:
Strong attention to detail and ability to maintain high-quality standards.
Ability to manage multiple projects and prioritize tasks effectively.
Excellent organizational, time management, and communication skills.
About IQVIA:
IQVIA is a global leader in providing clinical research services, commercial insights, and healthcare intelligence to the life sciences industry. The company connects data, technology, and expertise to accelerate the development and commercialization of medical treatments, improving patient outcomes and population health worldwide.
For more information and to apply, visit IQVIA Careers.
Apply Now
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