Job Title: Manager – Product Surveillance
Req ID: JR-182070
Location: Gurgaon, Haryana, India
Company: Baxter (India) Pvt. Ltd
Department: Quality / Post-Market Surveillance
Category: Clinical
📅 Date Posted: September 19, 2025
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Overview
This is where you make a difference in patients’ safety.
As a member of the Baxter Quality Team, you will contribute directly to our mission of saving and sustaining lives.
Quality plays a critical role across the entire product lifecycle, working collaboratively with every function.
A career in Baxter’s Quality team offers opportunities for growth, continuous learning, and meaningful impact—improving lives every single day.
Employee Benefits
At Baxter, employees enjoy a range of personal and professional benefits, including:
👨👩👧 Support for Parents
🎓 Continuing Education / Professional Development
💪 Employee Health & Well-Being Programs
🌴 Paid Time Off (PTO)
❤️ 2 Volunteer Days per Year
Success Profile
Ideal candidates for the Quality team at Baxter exhibit the following traits:
🔍 Detail-Oriented
📘 Continuous Learner
💪 Courageous
🤝 Collaborative
🧠 Critical Thinker
🎯 Influential
Position Summary
The Manager – Product Surveillance is responsible for leading the Product Surveillance Team, overseeing end-to-end complaint processing across multiple product lines while ensuring compliance with applicable regulations and procedures.
This role requires strong leadership, decision-making, and regulatory knowledge — particularly of FDA, ISO, and Baxter Quality Systems.
Essential Duties and Responsibilities
Serve as Subject Matter Expert (SME) for Post-Market Surveillance processes.
Manage and mentor the team, including coaching, development, and performance management.
Assign and oversee daily complaint processing activities, ensuring timely closure and compliance with reporting requirements.
Monitor Key Performance Indicators (KPIs) and identify areas for process improvement.
Provide regular reports and updates on team performance to management.
Handle escalated issues promptly and ensure leadership is informed of any high-risk concerns.
Lead or participate in cross-functional activities and CAPA/NCR projects.
Drive audit readiness and represent the Post-Market Surveillance function during internal and external audits.
Maintain up-to-date knowledge of regulatory requirements and revise procedures when necessary.
Perform other Post-Market Product Surveillance duties as assigned.
Qualifications
Core Skills
Excellent verbal and written communication across functions and levels.
Proven leadership and team management skills.
Strong critical thinking, decision-making, and problem-solving abilities.
In-depth understanding of complaint handling, regulatory reporting, and FDA/ISO guidelines.
Ability to motivate, influence, and develop others.
Skilled in technical writing and scientific reasoning.
Demonstrates customer focus, collaboration, and attention to detail.
Education and Experience
Bachelor’s degree in Science or Engineering (preferred).
5+ years of experience in Quality, Manufacturing, Engineering, or related field.
1–2 years of supervisory or team leadership experience, or 7+ years relevant experience in Product Surveillance.
Equal Employment Opportunity
Baxter is an equal opportunity employer.
We evaluate qualified applicants without discrimination based on:
race, color, religion, gender, national origin, age, sexual orientation, gender identity/expression, veteran status, disability, or any other legally protected category.
Reasonable Accommodations
Baxter provides reasonable accommodations for individuals with disabilities globally.
If you require accommodation during the application or interview process, please click here to share details of your request.
Recruitment Fraud Notice
Baxter has identified employment scam incidents involving fraudulent individuals posing as recruiters to steal personal or financial data.
To protect yourself, review Baxter’s official Recruitment Fraud Notice.
Office Address
Baxter (India) Pvt. Ltd
5th Floor, Tower A, Building No. 9, DLF Cyber City,
DLF Phase – III, Gurgaon – 122002, Haryana, India
Hear from Our Employees
Baxter’s global workforce—spanning 100+ countries—collaborates to innovate, manufacture, and deliver better healthcare solutions that improve patients’ lives worldwide.
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