Medical Information Specialist
Location: Pune, Maharashtra, India
Job Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs
Company Description:
EVERSANA is recognized as a Great Place to Work globally. With a team of over 7,000 employees, we are dedicated to delivering next-generation commercialization services to the life sciences industry. Our services support over 650 clients, ranging from biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and improving patient lives.
Job Description
The Position:
The Medical Information Specialist plays a key role in ensuring the safe and effective use of pharmaceutical products by providing scientifically balanced, evidence-based, non-promotional information in response to inquiries from healthcare professionals, patients, caregivers, and payers. This position supports multiple clients, products, and therapeutic areas while maintaining industry-leading service standards.
Essential Duties and Responsibilities:
Respond to medical information inquiries from healthcare professionals, consumers, and payers.
Research and critically evaluate medical literature to create accurate responses to inquiries.
Develop adverse event and product complaint narratives during intake.
Manage requests through various channels (phone, email, CRM, chat, etc.).
Identify and report adverse events and product complaints following FDA regulations and EVERSANA-MICC procedures.
Coordinate processes related to product quality complaints, working with departments such as Quality Assurance and Regulatory Affairs.
Maintain knowledge of products, therapeutic areas, and client-specific requirements.
Ensure high-quality documentation and excellent customer service.
Demonstrate commitment to diversity, equity, and inclusion through continuous learning and modeling inclusive behaviors.
Minimum Knowledge, Skills, and Abilities:
Strong clinical background with excellent verbal and written communication skills.
Ability to document effectively and handle complex medical inquiries.
Proficiency in English (spoken and written).
Qualifications:
Education: Pharm.D, M.Sc., B.Pharm, M.Pharm, or any other Life Sciences degree.
Strong clinical knowledge with prior experience in medical information, pharmacovigilance, or regulatory affairs preferred.
Additional Information:
EVERSANA is an Equal Opportunity Employer committed to fostering diversity, equity, and inclusion. All information will be kept confidential in accordance with EEO guidelines.
Recruitment Notice:
Beware of recruitment fraud misrepresenting EVERSANA. We do not require payment or personal information during the employment process.
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