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    Medical Information Specialist

    Eversana
    2+ years
    Not Disclosed
    Pune
    10 Nov. 27, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Opportunity: Medical Information Specialist at EVERSANA 🌍

    At EVERSANA, we are proud to be certified as a Great Place to Work globally. Our mission is to create a healthier world, and we do so through our team of more than 7,000 employees, delivering next-generation commercialization services to the life sciences industry. We serve over 650 clients, from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and improving patient outcomes. Join us in making an impact every day!

    Position: Medical Information Specialist
    Location: Remote
    Department: Clinical & Medical
    Job Family: Medical & Regulatory Affairs
    Travel: 0%
    Hours: Full-time

    Job Description

    As a Medical Information Specialist, you will play a vital role in supporting the safe and effective use of pharmaceutical products. You will provide scientifically balanced, evidence-based, non-promotional information in response to unsolicited inquiries from healthcare professionals, patients, caregivers, and payers. Your expertise will also help manage adverse events and product complaints, ensuring compliance with industry regulations.

    Key Responsibilities:

    • Respond to medical inquiries from healthcare professionals and consumers via various platforms (phone, email, CRM, chat).
    • Research and critically evaluate medical literature to create responses to inquiries.
    • Document adverse events and product complaints in compliance with regulatory standards.
    • Provide medical writing support, including narratives for adverse events and product complaints.
    • Coordinate responses to product quality-related complaints, liaising with other departments (e.g., Quality Assurance, Regulatory Affairs).
    • Maintain knowledge of product, therapeutic area, and client-specific requirements.
    • Ensure high-quality documentation and excellent customer service in all interactions.

    Expectations:

    • Customer Service: Provide excellent service through timely, accurate, and helpful responses to inquiries.
    • Time Management: Prioritize tasks effectively and meet deadlines.
    • Documentation: Maintain high-quality documentation in line with company standards.

    Education and Experience:

    • Required: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any other Life Sciences degree.
    • Strong clinical background with excellent verbal and written communication skills.
    • Must be fluent in English (both spoken and written).

    Preferred Qualifications:

    • Additional experience in the pharmaceutical industry or related fields.
    • Familiarity with adverse event reporting and product complaint handling.
    • Knowledge of FDA regulations and post-marketing safety requirements.

    Our Cultural Beliefs:

    • Patient Minded: Act with the patient’s best interest in mind.
    • Client Delight: Own every client experience and its impact on results.
    • Take Action: Empower yourself and hold yourself accountable.
    • Embrace Diversity: Create an environment of awareness and respect.
    • Grow Talent: Invest in your development and the development of others.
    • Win Together: Collaborate to achieve results.
    • Communication Matters: Engage in transparent, timely dialogue.

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