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Medical Information Specialist

0-2 years
Not Disclosed
10 Dec. 17, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information Specialist
Location: Pune, Maharashtra, India
Job Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs


Company Description:

At EVERSANA, we are committed to creating a healthier world. With over 7,000 employees globally, we deliver next-generation commercialization services to the life sciences industry. We serve over 650 clients, ranging from biotech startups to established pharmaceutical companies. Our mission is to improve patient lives by supporting the commercialization of innovative therapies. We take pride in our diverse team and inclusive culture, making a difference in healthcare every day. Join us to help shape the future of the healthcare and life sciences industry!

Job Description:

As a Medical Information Specialist, you will play a crucial role in providing scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. This position is part of the Medical Information Contact Center (MICC) team and supports multiple pharmaceutical clients, products, and therapeutic areas.

Essential Duties and Responsibilities:

  • Respond to medical information inquiries from healthcare professionals (physicians, pharmacists, nurses), consumers, and payers via various communication channels (phone, email, chat, CRM, etc.).
  • Utilize your medical knowledge to research and critically evaluate medical literature, creating accurate and informative responses.
  • Handle adverse event and product complaint intake, documenting them according to FDA regulations and EVERSANA-MICC SOPs.
  • Coordinate with relevant departments (e.g., Quality Assurance, Regulatory Affairs) to respond to product quality-related complaints.
  • Maintain a strong knowledge of products, therapeutic areas, and client-specific requirements.
  • Ensure excellent customer service, high-quality documentation, and adherence to best practices.

Qualifications:

  • Education: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any other Life Sciences degree.
  • Strong clinical background with excellent documentation, verbal, and written communication skills.
  • Fluency in English, both written and spoken, is a must.

Minimum Knowledge, Skills, and Abilities:

  • Expertise in medical documentation, critical thinking, and analytical skills.
  • Ability to manage inquiries and adverse event reports efficiently while ensuring high-quality responses.
  • Knowledge of FDA post-marketing adverse event reporting and safety terminology is a plus.

Why EVERSANA?

At EVERSANA, we embrace diversity, equity, and inclusion. We are an Equal Opportunity Employer, and we value the different strengths, experiences, and backgrounds of our employees. If you're passionate about improving the lives of patients and innovating within the healthcare industry, we want you to join our team.

Additional Information:

  • All candidate information is kept confidential as per EEO guidelines.
  • Please be aware of fraudulent job offers misrepresenting EVERSANA. EVERSANA will never request personal information or payment during the recruitment process.