Job Title: Medical Information and Adverse Event Intake Specialist
Languages: Norwegian & English
Location: Flexible (Home-based/Hybrid/Office-based)
Company: IQVIA
Role Overview:
As a Medical Information and Adverse Event Intake Specialist at IQVIA, you will play a critical role in patient safety by interacting directly with healthcare professionals (HCPs) and patients. You’ll provide support related to adverse events, medical inquiries, and product quality while ensuring data accuracy and compliance with lifecycle safety processes. This position offers flexibility in work location and is central to IQVIA’s mission of driving safer, smarter healthcare worldwide.
Key Responsibilities:
Medical Information Support:
Provide telephone and email support to HCPs and patients, addressing adverse events, medical inquiries, and product quality complaints.
Maintain a focus on patient safety while ensuring a professional and empathetic approach.
Log and document calls/emails in the appropriate lifecycle safety databases.
Lifecycle Safety Data Management:
Process safety data, perform data entry, and code medical terminology in line with regulatory standards.
Conduct quality control reviews to ensure data integrity and compliance with global safety requirements.
Drive case closure by generating queries, coordinating translations, and resolving issues promptly.
Collaboration and Teamwork:
Support a collaborative team environment by mentoring less experienced team members and sharing knowledge.
Communicate regularly with the Operations Team Manager and Customer Delivery Manager (CDM) to report on project metrics and address challenges.
Work with the Project Manager to identify and implement process efficiencies, report on metrics, and provide technical support.
Qualifications and Skills:
Education:
Bachelor’s degree in Life Sciences is required.
Language Proficiency:
Fluent in Norwegian (minimum C2/native level) and English (minimum C1 level).
Additional Nordic language skills (e.g., Danish, Swedish, Finnish, or Icelandic) are an asset.
Experience:
Prior experience in lifecycle safety processes (e.g., Pharmacovigilance, Medical Information) is advantageous but not mandatory.
Key Competencies:
Exceptional attention to detail and ability to maintain high-quality standards.
Strong organizational and time management skills, with the ability to prioritize competing tasks effectively.
Proactive problem-solving and ability to work on multiple projects simultaneously.
Why Join IQVIA?
Career Growth and Development:
Join a diverse and inclusive global team with clear career progression opportunities.
Receive training and mentorship to develop expertise in lifecycle safety and medical information processes.
Work Environment:
Choose from a flexible work setup: home-based, hybrid, or office-based.
Contribute to cutting-edge innovations in healthcare, ensuring patient safety and regulatory compliance worldwide.
Diversity and Inclusion:
IQVIA fosters a culture of belonging, valuing the diverse perspectives and authentic experiences of its employees.
By embracing diversity, IQVIA drives innovation and delivers superior healthcare outcomes.
About IQVIA:
IQVIA is a global leader in clinical research services, healthcare intelligence, and commercial insights. With operations in over 100 countries, IQVIA connects life sciences and healthcare to improve patient outcomes and population health worldwide.
Learn more: IQVIA Careers
Apply today to be part of a mission-driven organization that accelerates innovation for a healthier world.
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