Position Title:
Medical Information Specialist
Location:
Pune, Maharashtra, India (Full-Time)
Department:
Customer Service
Job Family:
Medical & Regulatory Affairs
Company Overview:
At EVERSANA, we’re driven by the vision to create a healthier world. With over 7,000 employees worldwide, we partner with 650+ clients — from biotech start-ups to global pharmaceutical leaders — delivering next-generation commercialization services to the life sciences industry.
Our work helps bring innovative therapies to market and supports the patients who rely on them. We believe that diverse backgrounds, inclusive culture, and passionate people are the key to transforming healthcare.
We are EVERSANA.
Position Summary:
The Medical Information Specialist plays a critical role in ensuring the safe and effective use of pharmaceutical products by responding to unsolicited medical inquiries from healthcare professionals, patients, caregivers, and payers. As part of the Medical Information Contact Center (MICC), you will provide scientifically balanced, evidence-based, non-promotional information, while also documenting and managing adverse events (AEs) and product complaints (PCs).
You will work across multiple products, therapeutic areas, and communication channels, supporting the post-marketing lifecycle of pharmaceutical products through customer interactions and high-quality documentation.
Key Responsibilities:
🩺 Medical Information Services
Respond to medical inquiries from HCPs, consumers, and payers across various platforms (phone, email, CRM, chat).
Research and evaluate medical literature to formulate evidence-based, non-promotional responses.
Draft medical inquiry responses and provide support in writing adverse event and product complaint narratives.
⚠️ Adverse Event & Product Complaint Handling
Identify and document AEs and PCs in compliance with EVERSANA MICC and client SOPs.
Ensure proper intake procedures aligned with FDA post-marketing safety reporting requirements.
Coordinate with Quality Assurance, Regulatory Affairs, and other departments to ensure proper handling and resolution of product quality complaints.
📚 Documentation & Compliance
Maintain up-to-date knowledge of therapeutic areas and client-specific product information.
Ensure accurate, complete, and timely documentation of all interactions.
Deliver excellent customer service and adhere to compliance standards.
🌍 Culture & Inclusion
Demonstrate commitment to diversity, equity, and inclusion (DE&I) through modeling inclusive behavior and managing bias.
Participate in initiatives that promote continuous improvement, collaboration, and innovation.
🔄 Additional Duties
Assist with training, process enhancements, and special projects as assigned.
Support operational improvements and internal audits when needed.
Required Qualifications:
🎓 Education:
Required: Life Sciences degree (e.g., Pharm.D., M.Sc., B.Pharm, M.Pharm or equivalent)
💼 Experience & Skills:
Strong clinical background and understanding of therapeutic areas.
Excellent verbal and written English communication skills.
Experience in handling medical information inquiries, documentation, and scientific writing.
Familiarity with FDA AE/PC reporting processes and terminology is a plus.
Preferred Attributes:
Excellent documentation and organizational skills
Ability to critically evaluate scientific literature
Proficient in multi-channel communication platforms (CRM, phone, chat, etc.)
Strong customer-centric mindset
Collaborative team player with attention to detail
Our Cultural Beliefs:
Patient Minded – I act with the patient’s best interest in mind.
Client Delight – I own every client experience and its impact on results.
Take Action – I am empowered and empower others to act now.
Grow Talent – I own my development and invest in the development of others.
Win Together – I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters – I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity – I create an environment of awareness and respect.
Always Innovate – I am bold and creative in everything I do.
Diversity & Inclusion Commitment:
EVERSANA is an Equal Opportunity Employer. We celebrate diversity across race, gender, sexual orientation, religion, ability, veteran status, and other dimensions. Inclusion is everyone's responsibility, and we foster an environment where all voices are heard and valued.
Recruitment Fraud Alert:
We are aware of scams involving fake job offers misrepresenting EVERSANA. We never request payment or sensitive personal information during the hiring process. Please apply only through official company channels.
Join Our Team:
Help improve the lives of patients by contributing your expertise to our global Medical Information team.
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