Medical Information Call Center (MICC) – Associates, Team Leads & Quality Reviewers
Experience: 0–15 Years | Location: Remote / Vizen Lifesciences Pvt. Ltd. | Employment Type: Full-Time
Company Overview:
Vizen Lifesciences Pvt. Ltd. is a leading provider of medical information services, committed to delivering high-quality support to healthcare professionals and clients globally. We are seeking motivated professionals to join our Medical Information Call Center (MICC) team as Associates, Team Leads, and Quality Reviewers. This is an excellent opportunity for candidates with a background in pharmacy or nursing to grow in a dynamic, client-focused environment.
Key Responsibilities:
Handle inbound and outbound calls professionally, document call details, and perform follow-ups according to client requirements and SOPs.
Ensure compliance with Vizen Lifesciences and client-specific quality standards.
Submit completed documents for hourly quality checks (QC) and maintain accurate records.
Follow standard telephone etiquette and guidelines during all interactions.
Utilize safety references and client-provided resources when addressing medical inquiries.
Manage test calls, faxes, voicemails, and emails efficiently.
Categorize calls into product complaints, adverse events (AE/SAE), medical queries, or product quality complaints.
Forward AE/SAE cases to the pharmacovigilance department and product complaints to QA as required.
Coordinate with manufacturing units or clients to provide accurate medical information.
Maintain administrative, technical, and physical safeguards to ensure data confidentiality, integrity, and availability.
Manage trackers, perform reconciliations, and adhere to client SOPs.
Participate in training sessions and client meetings as needed.
Provide constructive feedback and training to team members.
Archive pharmacovigilance and medical information documents accurately.
Educational Qualifications:
Bachelor’s or Master’s degree in Pharmacy (B.Pharm / M.Pharm) or Nursing.
Experience Requirements:
Associates: 0–5 years of experience in a Medical Information Call Center (MICC) or related pharmaceutical/medical information role.
Team Leads / Quality Reviewers: 5–15 years of MICC experience, with additional leadership, quality review, or supervisory responsibilities.
Mandatory Skills:
Excellent written and spoken English, with proficiency in understanding US accents.
Strong communication, documentation, and analytical skills.
Ability to work flexible shifts (2 PM – 10 PM IST).
Why Join Vizen Lifesciences?
Work with a global client base in a dynamic healthcare environment.
Opportunities for career growth in MICC, pharmacovigilance, and medical information services.
Exposure to international SOPs, regulatory guidelines, and quality processes.
Apply Now: Take the next step in your pharmaceutical or medical information career with Vizen Lifesciences.
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