Medical Information Associate (US Working Hours)
Employment Type: Full-time
Work Mode: Remote
Department: PV – Medical Information
Company: PrimeVigilance (Ergomed Group)
1. Company Overview
PrimeVigilance, established in 2008, is a specialised mid-size pharmacovigilance service provider with global teams across Europe, North America, and Asia. The company offers services in:
Medical Information
Pharmacovigilance
Regulatory Affairs
Quality Assurance
The company collaborates with pharmaceutical and biotech clients of all sizes and across all therapeutic areas, including medical devices.
Employee-Centric Culture
Focus on training & development
Strong emphasis on well-being and mental health
Supportive environment encouraging work–life balance
High-quality client service driven by employee satisfaction
2. Job Overview
PrimeVigilance seeks a Medical Information Associate to support the Medical Information team by handling medical enquiries and identifying/reporting safety-related events in English during US working hours.
3. Key Responsibilities
A. Medical Enquiry Handling
Provide approved and accurate responses to enquiries from:
Healthcare professionals
Patients
Pharmaceutical clients
Handle incoming calls professionally and promptly
Document all enquiries in the Medical Information database with accuracy and completeness
B. Safety Reporting
Identify, document, and report:
Adverse events / side effects
Pregnancies
Special situations
Product quality complaints
Ensure reporting within required regulatory timelines
C. Operational Support
Participate in out-of-hours or 24/7 enquiry handling when required
Provide regular project updates and enquiry metrics to management
Assist in PV inspection readiness and participate in audits/inspections
4. Qualifications
Educational Background
Degree in a life science/biomedical field:
Chemistry
Biology
Biotechnology
Pharmacy
Nursing
Skills & Experience
Customer service or call-center experience preferred
Comfortable managing phone-based enquiries
Ability to work US hours and occasional out-of-hours shifts
Strong attention to detail, organization, multitasking
Excellent interpersonal and communication skills
Advanced English proficiency (written & verbal)
5. Additional Information
Inclusive Culture
PrimeVigilance promotes diversity, equity, and inclusion, ensuring an equal opportunities environment where people from all backgrounds can contribute and grow.
What the Company Offers
Extensive internal training and career growth pathways
Supportive and friendly work environment
Global team collaboration (English is the primary language)
Strong focus on personal and professional development
6. Core Company Values
Quality
Integrity & Trust
Drive & Passion
Agility & Responsiveness
Belonging
Collaborative Partnerships
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | Tarasadi | Vadodara | Vapi |Maharashtra :
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Frank Scottile Blvd |Missouri :
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Germany | GErmany |Lower Saxony :
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Saarbrucken |Switzerland :
Basel | Zurich |Serbia :
Belgrade | Serbia |Hungary :
Budapest |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
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Wavre |Tipperary :
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Brinny | Ringaskiddy |Carlow :
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Donegal |Meath :
Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
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China | Quarry Bay |Liaoning :
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Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
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Renfrew | Mississauga | North York | Australia | Richmond Hill | Uxbridge |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Argentina | Peru |Brazil :
Brazil | Sao paulo |Attica :
Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
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Austria |Vienna :
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Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
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Japan | Saitama |Tokyo :
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