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Medical Information Associate - Us Working Hours

0-2 years
Not Disclosed
10 Nov. 14, 2025
Job Description
Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Associate (US Working Hours)

Employment Type: Full-time
Work Mode: Remote
Department: PV – Medical Information
Company: PrimeVigilance (Ergomed Group)


1. Company Overview

PrimeVigilance, established in 2008, is a specialised mid-size pharmacovigilance service provider with global teams across Europe, North America, and Asia. The company offers services in:

  • Medical Information

  • Pharmacovigilance

  • Regulatory Affairs

  • Quality Assurance

The company collaborates with pharmaceutical and biotech clients of all sizes and across all therapeutic areas, including medical devices.

Employee-Centric Culture

  • Focus on training & development

  • Strong emphasis on well-being and mental health

  • Supportive environment encouraging work–life balance

  • High-quality client service driven by employee satisfaction


2. Job Overview

PrimeVigilance seeks a Medical Information Associate to support the Medical Information team by handling medical enquiries and identifying/reporting safety-related events in English during US working hours.


3. Key Responsibilities

A. Medical Enquiry Handling

  • Provide approved and accurate responses to enquiries from:

    • Healthcare professionals

    • Patients

    • Pharmaceutical clients

  • Handle incoming calls professionally and promptly

  • Document all enquiries in the Medical Information database with accuracy and completeness

B. Safety Reporting

  • Identify, document, and report:

    • Adverse events / side effects

    • Pregnancies

    • Special situations

    • Product quality complaints

  • Ensure reporting within required regulatory timelines

C. Operational Support

  • Participate in out-of-hours or 24/7 enquiry handling when required

  • Provide regular project updates and enquiry metrics to management

  • Assist in PV inspection readiness and participate in audits/inspections


4. Qualifications

Educational Background

  • Degree in a life science/biomedical field:

    • Chemistry

    • Biology

    • Biotechnology

    • Pharmacy

    • Nursing

Skills & Experience

  • Customer service or call-center experience preferred

  • Comfortable managing phone-based enquiries

  • Ability to work US hours and occasional out-of-hours shifts

  • Strong attention to detail, organization, multitasking

  • Excellent interpersonal and communication skills

  • Advanced English proficiency (written & verbal)


5. Additional Information

Inclusive Culture

PrimeVigilance promotes diversity, equity, and inclusion, ensuring an equal opportunities environment where people from all backgrounds can contribute and grow.

What the Company Offers

  • Extensive internal training and career growth pathways

  • Supportive and friendly work environment

  • Global team collaboration (English is the primary language)

  • Strong focus on personal and professional development


6. Core Company Values

  • Quality

  • Integrity & Trust

  • Drive & Passion

  • Agility & Responsiveness

  • Belonging

  • Collaborative Partnerships