Medical Information Associate

0-2 years

Not Disclosed

Redding

10 Dec. 25, 2024

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information Associate

Location: PrimeVigilance (Remote or specific regions based on office locations)

About PrimeVigilance

PrimeVigilance is a leading provider of pharmacovigilance and medical information services, helping pharmaceutical companies manage medical inquiries and ensure the safety and efficacy of their products. We offer robust and high-quality medical information services to both healthcare professionals and patients, supporting the medical community's efforts to enhance patient care.

Key Accountabilities

As a Medical Information Associate, your responsibilities will include:

Handling Medical Inquiries:
- Respond to medical information inquiries in English and ideally one other language (if applicable) with professionalism and accuracy.
- Serve as a dedicated point of contact for medical information inquiries, addressing questions from healthcare professionals, patients, and internal departments.
Translational Activities:
- For applicants with fluency in an additional language, handle the translation of medical information when required by clients.
Call Handling Responsibilities:
- Act as part of the Medical Information dedicated call center, providing approved responses to inquiries based on research, medical literature, and collaboration with physicians, where applicable.
Literature and Research:
- Conduct research to develop responses to medical inquiries, collaborating with physicians internally and with client internal teams to gather information.
Out-of-Hours Service:
- Participate in the 24/7 medical information service provision for clients who have contracted this service, ensuring availability during out-of-hours as required.

Qualifications

Education:
- An undergraduate degree in Life Sciences (e.g., biology, pharmacy, biochemistry, etc.)
Experience:
- Customer service experience is an advantage but not mandatory.
Languages:
- Advanced knowledge of English and ideally one other language. Fluency in multiple languages is highly preferred.
Technical Skills:
- Advanced proficiency in MS Word and Excel.
Skills:
- Strong attention to detail and organizational skills to ensure accuracy in information and timely responses.
- Independent problem-solving abilities with sound decision-making skills.
- Critical thinking and process-oriented approach to work duties.
- Responsible and professional approach to managing inquiries and tasks.

Additional Information

This position offers an exciting opportunity to develop your career in the medical information field, working within a global team. You will gain experience in handling a range of medical inquiries and provide critical information to support healthcare professionals and patients, all while ensuring high-quality service and compliance.

PrimeVigilance is committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

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Medical Information Associate

Job Description

Job Title: Medical Information Associate

About PrimeVigilance

Key Accountabilities

Qualifications

Additional Information

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