**Job Title:** Medical Information and Adverse Event Intake Specialist (Estonian & English)
**Employer:** IQVIA
**Location:** Tartu, Estonia
**Salary:** Competitive
**Start Date:** 13 Jan 2025
**Closing Date:** 28 Feb 2025
---
### **Job Overview**
IQVIA’s **Safety Operations team** is looking for a **Medical Information and Adverse Event Intake Specialist** fluent in **Estonian (C2/native) and English (C1+)**. This role is at the forefront of **Patient Safety**, providing direct contact with **healthcare professionals (HCPs) and patients**. You will **process safety and product quality data** and play a key role in ensuring patient well-being.
This position offers **flexibility** – you can work **remotely, hybrid, or office-based**.
---
### **Key Responsibilities**
- **Provide phone support** to healthcare professionals and consumers regarding **adverse events, product quality complaints, medical inquiries, and product support**.
- **Process safety data**, including **data entry, medical terminology coding, quality control, and case closure**.
- Document **incoming calls and emails** reporting safety concerns.
- Foster a **positive and collaborative team environment**, mentoring **junior colleagues**.
- Provide **regular project updates** to **Operations Team Managers** and **Customer Delivery Managers (CDMs)**.
- Work with **Project Managers** to identify issues, propose solutions, and manage client requests.
- Participate in **training and process improvement initiatives**.
---
### **Qualifications & Experience Required**
- **Bachelor’s Degree in a Life Science field** (required).
- **Fluent in Estonian (C2/native) and English (C1+ level)** (required).
- **Experience in Lifecycle Safety** (Pharmacovigilance, CEVA, Medical Information, Risk Management, etc.) is an asset.
- **Exceptional attention to detail and accuracy** in processing medical safety data.
- **Ability to manage multiple projects and competing priorities**.
- **Strong organizational and time management skills**.
---
### **Why Join IQVIA?**
IQVIA is a global leader in **clinical research, healthcare intelligence, and life sciences**. Our mission is to **enhance patient safety, optimize medical treatments, and drive healthcare innovation**.
🔗 **Learn more & apply:** [IQVIA Careers](https://jobs.iqvia.com)
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