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Medical Information And Adverse Event Intake Specialist With Danish Language

2+ years
Not Disclosed
10 Nov. 18, 2024
Job Description
Job Type: Full Time Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information and Adverse Event Intake Specialist (Danish and English) - IQVIA

Join IQVIA's Safety Operations Team, an international and diverse team dedicated to the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies. With safety hubs in countries like Ireland, Poland, Austria, and more, our team is committed to improving patient safety globally. At IQVIA, each new joiner is supported by a nurturing management team, collaborative colleagues, and ample opportunities for career growth and development.

Position Overview: As a Medical Information and Adverse Event Intake Specialist, you will be at the forefront of Patient Safety. Your role involves daily direct contact with Healthcare Professionals (HCPs) and patients, ensuring that safety and product quality information is properly processed. This is a critical role that supports the core goal of patient safety. The role can be performed home-based, hybrid, or office-based—the choice is yours.

Key Responsibilities:

  • Provide phone support to healthcare professionals and consumers on adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
  • Process Lifecycle safety operational data, perform data entry for tracking and safety databases, code medical terminology, generate queries, perform quality control, and drive case closure.
  • Receive and document incoming calls and emails from investigative sites or other sources reporting safety data.
  • Foster a positive and collaborative team environment with Lifecycle safety team members, providing training and mentoring for less experienced colleagues.
  • Provide regular feedback to the operations team manager and Customer Delivery manager (CDM) on project metrics, challenges, and solutions.
  • Liaise with the Project Manager to proactively identify and address issues, propose solutions, and handle client requests.
  • Participate in training, working groups, and the implementation of new initiatives to improve processes and efficiencies.

Minimum Required Education and Experience:

  • Bachelor’s Degree in a Life Science is required.
  • Fluent in English (min. C1) and Danish (min. C2/native).
  • Knowledge of Norwegian is a plus.
  • Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
  • Strong attention to detail and ability to maintain high-quality standards.
  • Ability to manage multiple projects simultaneously, organize workloads, and handle competing priorities.
  • Excellent organizational and time management skills.

About IQVIA: IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence. Our mission is to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Diversity, inclusion, and belonging are at the heart of our culture, empowering our mission to create smarter healthcare for everyone, everywhere. Learn more and apply here.