Medical Contact Center Associate II (French Speaker)
Available in: 3 Locations
Category: Clinical
Job ID: 254713
Summary of Responsibilities
Respond to medical information queries (in French), product quality complaints, and general inquiries via telephone, email, fax, etc.
Record and report Adverse Drug Reactions (ADR) within regulatory and SOP timelines.
Execute drug safety data management processes including:
Call intake and dialogue documentation
Peer review
Case follow-up
Perform/support additional activities such as:
Tracking information and metrics
Ongoing QC of defined process steps
Training and reconciliation of data from multiple sources
Create and update training materials based on system, procedural, and regulatory changes.
Conduct trainings and assess effectiveness as required.
Ensure data quality and compliance.
Support audits and any other duties assigned by management.
Qualifications (Minimum Required)
Education (any one of the following):
Bachelor’s/Master’s in Pharmacy, Life Science, or Medical Science + 2–3 years of safety experience
BS/BA + 2–3 years of safety experience
MA/MS/PharmD + 1–2 years of safety experience
Associate degree + 4–5 years relevant experience (or 2+ years safety experience)
Non-degree + 5–6 years relevant experience (or 2+ years safety experience)
Note: Fortrea may consider relevant and equivalent experience in lieu of formal educational requirements.
Safety experience includes: AE/SAE case processing, narratives, queries, regulatory submissions, and working within safety databases.
Relevant experience includes: work in pharmaceutical, biotechnology, or CRO industry, especially in Medical Affairs, Clinical Data Entry/Management, Monitoring, Regulatory Affairs, or Quality Assurance.
Fluent in English (written & verbal).
Experience (Minimum Required)
Prior call center operations experience is preferred.
Preferred Qualifications
Degree in: Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry.
Fluent French (written & verbal, preferably C-level).
Flexibility to work in 24x7 rotational shifts.
Strong communication and medical information synthesis skills.
Good understanding of regulatory requirements, GVP (Good Pharmacovigilance Practices), and ICH GCP guidelines.
Proficiency in Microsoft Office applications.
High attention to detail with accuracy.
Ability to manage inbound/outbound calls effectively.
Works well independently and as part of a team.
Physical Demands / Work Environment
Remote role.
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