Job Title: Medical Contact Center Associate II (French Speaker)
Locations: Available in 3 locations
Category: Clinical
Job ID: 254713
Provide high-quality medical and safety support by responding to medical information queries, product quality complaints, and adverse drug reactions (ADRs). Manage call intake, data entry, follow-up, and reporting in compliance with regulatory requirements and internal SOPs/WIs. Support training, quality assurance, and other operational activities to ensure accurate and timely medical and safety information management.
Medical & Safety Support
Respond to medical information requests, product quality complaints, and general queries in French via telephone, email, fax, or other channels.
Receive, document, and report adverse drug reactions (ADRs) according to timelines, regulations, and internal procedures.
Execute drug safety data management processes including call intake, documentation, peer review, and case follow-up.
Draft and maintain accurate patient narratives and safety records.
Assist with database reconciliation and quality checks of safety data.
Operational & Quality Support
Perform and support tracking of multiple metrics, ongoing quality control (QC), and adherence to defined process steps.
Create, revise, and deliver training materials based on procedural, system, and regulatory updates.
Conduct training sessions and evaluate effectiveness.
Ensure quality and accuracy of processed data.
Support other assigned activities as needed.
Education & Experience
Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Medical Sciences, or related field + 2–3 years safety experience.
BS/BA + 2–3 years safety experience.
MA/MS/PharmD + 1–2 years safety experience.
Associate degree + 4–5 years relevant experience (or 2+ years safety experience).
Non-degree + 5–6 years relevant experience (or 2+ years safety experience).
Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Experience Includes
Safety experience: AE/SAE processing, narratives, queries, safety databases, regulatory submissions.
Relevant experience: Pharmaceutical, biotechnology, or CRO industry; areas like Medical Affairs, Clinical Data Entry, Clinical Data Management, Clinical Data Monitoring, Regulatory Affairs, Quality Assurance.
Fluent in French (C-level) for verbal and written communication.
Fluent in English for verbal and written communication.
Strong attention to detail and accuracy.
Ability to analyze and synthesize medical information.
Knowledge of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.
Proficient with Microsoft Office applications.
Ability to work independently with moderate supervision and function as a team player.
Ability to manage inbound and outbound calls effectively.
Experience in call center operations preferred.
Remote work environment.
24x7 rotational shifts may apply.
Assume responsibility for the quality of processed data.
Perform any other duties as assigned by management.
Maintain strong relationships across functional teams to support PSS operations.
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