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Manager, Kae Central Area

5+ years
Not Disclosed
10 Jan. 30, 2025
Job Description
Job Type: Full Time Remote Education: B.Sc,M.Sc,B.Pharma,M.Pharma,LifeScience Graduates Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Manager, KAE Central Area

Location: Head Office (Japan) – Sandoz
Employment Type: Full-time
Job Requisition ID: REQ-10038593
Posting Date: Posted Yesterday


Role Overview:

The Manager, KAE (Key Account Executive) Central Area will be responsible for driving sales growth, enhancing customer relationships, and delivering value to customers and patients. This role serves as the face of the company’s customer experience approach, ensuring compliant and ethical sales performance while fostering long-term collaborations with healthcare professionals and key stakeholders.

The successful candidate will utilize data analysis, customer insights, and engagement strategies to optimize interactions, improve sales outcomes, and contribute to Sandoz’s mission in the healthcare sector.


Key Responsibilities:

1. Sales Growth & Performance Optimization

  • Identify and prioritize potential customers (healthcare professionals and stakeholders) based on data analysis and prescription decision influence.
  • Drive competitive sales growth by implementing effective engagement strategies.
  • Enhance customer experience through personalized and multi-channel interactions.

2. Customer Engagement & Relationship Management

  • Build and strengthen relationships with healthcare professionals, fostering long-term collaboration with Novartis.
  • Conduct value-based conversations (both in-person and virtual) to understand customer challenges, decision-making factors, pain points, and opportunities.
  • Customize and adjust customer engagement journeys using available content and multiple engagement channels.
  • Partner with opinion leaders and key medical influencers at the territory level to challenge existing behaviors and improve the patient journey (right patient, right time).

3. Customer Insights & Business Intelligence

  • Gather insights on customer business needs to identify key priorities.
  • Collect and analyze customer feedback to develop actionable solutions that exceed expectations.
  • Utilize data sources to create, prioritize, and adjust territory, account, and customer interaction plans dynamically.
  • Continuously share customer insights with internal stakeholders to support the development of product-related content, campaigns, and interaction plans.

4. Cross-Functional Collaboration & Compliance

  • Work closely with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
  • Act as a trusted partner to customers, providing value beyond clinical differentiation.
  • Uphold ethical and compliant business practices, ensuring transparency, respect, and integrity in all interactions.
  • Advocate for ethical decision-making and adherence to Novartis’s Code of Ethics and Business Conduct.

Key Performance Indicators (KPIs):

  • Customer interactions and engagement quality.
  • Sales growth and performance metrics.
  • Compliance with ethical and regulatory standards.
  • Effective collaboration with internal teams and stakeholders.
  • Insight-driven decision-making and customer-centric strategies.

Required Qualifications & Experience:

Work Experience:

  • Not specified (N/A).

Skills & Competencies:

  • Sales & Negotiation Skills: Ability to drive sales, negotiate, and manage conflicts effectively.
  • Customer Insights & Relationship Building: Understanding customer needs and building strong, long-term relationships.
  • Communication & Influence: Strong verbal and written communication with the ability to persuade and influence key stakeholders.
  • Account Management & Cross-Functional Coordination: Ability to manage key accounts and collaborate across different departments.
  • Healthcare & Commercial Excellence: Knowledge of healthcare sector operations and commercial best practices.
  • Ethical & Compliance Awareness: Strong commitment to ethical sales practices and regulatory compliance.

Language Requirement:

  • English proficiency required.

Why Join Sandoz?

Sandoz, a division of Novartis, is committed to revolutionizing access to medicine by providing high-quality generic and biosimilar pharmaceuticals. As part of Sandoz, you will:

  • Be a key player in a dynamic and impactful sales team.
  • Work in a customer-centric, data-driven environment.
  • Have opportunities for career growth and development.
  • Contribute to improving patient outcomes and healthcare solutions.

How to Apply:

Submit your application via the Sandoz Career Portal.

If this role does not align with your career goals, consider joining the Sandoz Talent Network for future opportunities.