Lead Trainer – Voice & Accent Coach – Chennai
Location: Ambattur Industrial Estate, Chennai, Tamil Nadu, India
Job Type: Permanent | Full-Time
Department: Learning & Development / Corporate Training
Job Summary
We are looking for a dynamic Lead Trainer – Voice and Accent Coach to join our Learning & Development (L&D) team in Ambattur, Chennai. This role is ideal for professionals with 5+ years of experience in international BPO operations and a strong background in voice and accent coaching, language training, and call center operations.
The Lead Trainer will conduct training sessions, coach client partners, audit calls, and drive performance improvement by applying effective learning interventions and feedback mechanisms. This is an opportunity to lead training batches, mentor team members, and contribute directly to organizational excellence in client communication.
Key Responsibilities
Conduct voice, accent, and language training sessions aligned with company standards
Audit calls and provide structured feedback to improve communication, pronunciation, and call handling
Coach bottom performers and track progress through customized interventions
Design and deliver on-floor coaching and feedback models
Create training materials, flyers, and session plans based on call audit insights
Support OJT (On-the-Job Training) and production ramp-up by monitoring and mentoring learners
Maintain detailed records of audits, feedback, coaching, and training sessions
Collaborate with operations stakeholders to implement and evaluate training programs
Evaluate trainees and report progress to supervisors
Interview new hires to assess language, voice, and accent proficiency
Experience & Qualification Requirements
Minimum 5 years in international BPO operations
3+ years of experience in language, voice, and accent training
2+ years of hands-on international calling experience
Proven track record of conducting 70+ training batches
Minimum 1 year of call auditing and coaching experience focusing on language and call handling
Graduate in any discipline
Certifications in English language teaching (BEC, CELTA, TESOL) are a plus
Skills & Competencies
Excellent command of English grammar, pronunciation, vocabulary, and spelling
Strong skills in training session planning, coaching methodologies, and feedback mechanisms
Proficient in MS Office tools and presentation software (PPT)
Confident in delivering training sessions to large audiences
Organized, self-motivated, and capable of leading a team
Location
A-9, 1st Main Road, Ambattur Industrial Estate, Chennai – 600058, Tamil Nadu, India
How to Apply
Email: careers@accesshealthcare.com
Email: nandhinik.outsource@accesshealthcare.com
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