Job Title
Lead Lab Support Specialist – 1st Shift
Location
Boston, Massachusetts, United States
Job ID: R-01317494
Job Type: Full-time
Work Environment: Fully Onsite
Shift: 1st Shift (8:00 AM – 4:30 PM)
Schedule Options: Sunday–Thursday or Tuesday–Saturday
Company Overview
Thermo Fisher Scientific is a global leader in serving science, with mission-driven teams supporting groundbreaking research and healthcare advancement. The Clinical Research division, including Unity Lab Services, ensures seamless lab operations through managed services, equipment support, and operational excellence.
Role Summary
The Lead Lab Support Specialist oversees the daily workflow and performance of a small onsite team to deliver consistent lab operations services. This hands-on role ensures compliance, customer satisfaction, team coordination, and continuous process improvement across lab services including inventory, procurement, material handling, and support operations.
Key Responsibilities
Lead a team of onsite lab specialists and manage the full employee lifecycle
Ensure compliance with contractual scope and performance metrics
Serve as the point of contact between Thermo Fisher and the customer
Coordinate vendor and client visits, and support safety audits
Maintain operational standards, SOPs, and conduct internal audits
Identify and drive continuous improvement using PPI methodology
Provide reporting on inventory, staff performance, and workflow metrics
Qualifications
Required
High school diploma or equivalent
3+ years of relevant lab operations or support experience
Strong leadership and interpersonal communication skills
Proficient with Microsoft Office (Excel, Word, PowerPoint)
Physical ability to lift/push/pull 30–50 lbs; prolonged standing/walking
Comfortable working around allergens, chemicals, and PPE requirements
Preferred
Associate degree or military training in lieu of degree
Experience in cGMP/GxP environments
IATA/DOT hazardous materials certification
Familiarity with ERP systems and raw materials inventory management
Knowledge of OSHA regulations and warehouse safety protocols
Work Environment
Cleanroom, warehouse, cold room/freezer, and standard lab settings
Exposure to strong odors, hazardous materials, and noise
PPE and compliance with GMP required
Some work at heights or in varied temperature environments
Benefits
Competitive pay and annual bonus incentive
Comprehensive healthcare and retirement benefits
Career development in a science-driven, mission-focused organization
Supportive culture emphasizing innovation, inclusion, and integrity
Learn more: Thermo Fisher Total Rewards
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