Position Title: Lead – Delivery Quality
Job ID: OMH/L-DQ/1545440
Organization: Omega Healthcare Management Services Pvt. Ltd.
Location: Chennai-I, Tamil Nadu, India
Job Type: Full-Time (Work from Office)
Category: Delivery Quality
Grade: 2A
No. of Openings: 1
Posted On: 04 Nov 2025
Closing Date: 28 Feb 2026
Experience Required: 5–8 Years
Shift: General / Day Shift
Job Summary
The Lead – Delivery Quality is responsible for ensuring high-quality service delivery in medical coding and healthcare processes. The role involves monitoring quality metrics, coaching team members, implementing process improvements, and achieving organizational SLA targets.
Key Responsibilities
Quality Management & Oversight
Participate in client calls to understand quality requirements and targets.
Develop and implement methods to achieve quality targets in consultation with Operations Manager/Team Manager.
Identify errors and ensure high inspection efficiency.
Record and maintain organizational records of identified errors.
Coaching & Training
Provide face-to-face and written feedback to associates on errors.
Ensure correction of errors by Operations associates.
Coach employees to minimize errors and improve performance.
Provide feedback to training teams on common mistakes to enhance training curriculum.
Process Implementation & Reporting
Test files/batches for new clients/processes to ensure familiarity.
Generate QA reports daily.
Ensure attainment of Internal & External SLA as per process requirements.
Meet or exceed inspection efficiency, calibration, knowledge and skills scores, and inspection productivity rate.
Job Specifications
Education:
Bachelor’s or Master’s degree.
Experience:
Minimum 6 years of professional experience in US healthcare RCM (Revenue Cycle Management) coding.
Experience in Client & Stakeholder Management and Team Management.
Skills & Competencies:
Strong understanding of quality metrics and tools.
Proficiency in process improvement, project management, and operational excellence.
Ability to monitor, analyze, and improve inspection efficiency and service delivery quality.
Strong communication and coaching skills.
Work Mode & Location
Work Mode: Work from Office (WFO)
Location: Chennai-I, Tamil Nadu, India
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