Junior Micc Associate

1-3 years

Not Disclosed

Bangalore

10 Aug. 9, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description: Junior MICC Associate

We are looking for a dedicated Junior MICC Associate to join our expanding team. In this role, you will work within the Medical Information Contact Centre (MICC) as part of the Pharmacovigilance function. Your responsibilities will include:

Key Responsibilities:

Compliance: Adhere to global and local regulations to safeguard personal and client-related data, following company policies.
Case Management: Handle call and email intake for Adverse Events (AE), Product Quality Complaints (PQC), Medical Inquiries (MI), and General Inquiries (GI). Perform duplicate checks, registration, and follow-up inquiries via phone or email, including translation if needed.
Customer Service: Maintain a detail-oriented, friendly demeanor when responding to calls, and escalate calls to a supervisor when necessary.
Training and Development: Complete all assigned internal and external training on time, and participate in audits, ensuring timely closure of Corrective and Preventive Actions (CAPAs).
Support: Provide assistance with other MICC-related activities as required by the business.

Individual Case Safety Report Responsibilities:

Data Entry: Enter individual case safety reports of all types into the safety database.
Case Review: Evaluate AE case information to determine required actions according to internal policies and procedures.
Processing: Prioritize and process all cases to meet timelines, ensuring defined quality and productivity to achieve project SLAs and KPIs.
Medical Coding: Accurately code medical history, events, drugs/procedures/indications, and laboratory tests using the appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
Narrative Writing: Write or verify the accuracy and completeness of medically relevant safety narratives in chronological order.
Quality Assurance: Ensure completeness and accuracy of data entered in various fields, prepare and archive source documents as required, and make necessary changes in cases returned by Quality or Medical reviewers.
Feedback: Review feedback from Quality Reviewers (QR), address comments, and coordinate with other workflows as needed.
Mentorship: Serve as a Subject Matter Expert for assigned projects, offering review feedback, mentoring, and training to enhance team quality.

Desirable Skills and Experience:

Experience: 1-3 years of experience in an MICC role.
Education: Graduate or post-graduate degree in life sciences.
Communication: Strong communication skills for effective client interaction and coordination.

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Junior Micc Associate

Job Description

Key Responsibilities:

Individual Case Safety Report Responsibilities:

Desirable Skills and Experience:

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