Job Description
We are currently seeking a Junior MICC Associate to join our growing team within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function.
Location: Banglore
Key Responsibilities
Follow global and local regulations to protect personal and client-related data as per company policy.
Responsible for receiving calls/emails (AE, PQC, MI & GI), case intake, duplicate check, and registration.
Follow up inquiries through phone or email, including translation if not in English.
Exhibit detail-oriented etiquette and a friendly attitude when answering telephone calls.
Appropriately escalate calls to the supervisor when necessary.
Ensure timely completion of internal/external training as assigned.
Participate in audits and ensure timely closure of CAPAs.
Provide support in other MICC-related activities as per business requirements.
Individual Case Safety Report Responsibilities
Data entry of individual case safety reports (all case report types) into the safety database.
Review and evaluate AE case information to determine required action based on internal policies and procedures.
Process cases to meet timelines with defined quality and productivity to meet project SLAs and KPIs.
Code all medical history, events, drugs/procedures/indications, and laboratory tests according to the appropriate dictionary (e.g., MedDRA, Company Product Dictionary, WHO-DD).
Write and/or check the correctness and completeness of medically relevant safety narratives in chronological order.
Ensure the completeness and accuracy of data entered in various fields.
Prepare and archive source documents as required.
Perform necessary changes in demoted/back-routed cases from Quality Reviewer/Medical Reviewer.
Review QR feedback and address feedback comments if necessary.
Coordinate with other workflows as required.
Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance quality.
Desirable Skills and Experience
1-3 years of experience in an MICC role.
Graduate or postgraduate degree in life sciences.
Strong communication skills for effective client communication and coordination.
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Queensland |Melbourne :
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Canada |Quebec :
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Argentina | Peru |Brazil :
Brazil | Sao paulo |Attica :
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Auckland |New Zealand :
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Madrid |Cebu Province :
Cebu City |Philippines :
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Croatia |Zagreb :
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Japan | Saitama |Tokyo :
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