Italian Speaking Medical Information Specialist - 12 Month FTC
Location: United Kingdom, Belgrade, Zagreb, Sofia, Tbilisi
Job Category: Medical Information
Time Type: Full-time
Posted on: 11 Days Ago
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About ProPharma:
ProPharma has been advancing the health and wellness of patients for over 20 years by empowering biotech, med device, and pharmaceutical organizations. By partnering with clients through an advise-build-operate model, we guide clients through the complete product lifecycle with expertise in regulatory sciences, clinical research, quality & compliance, pharmacovigilance, medical information, and R&D technology.
Position Overview:
We are seeking a Multilingual Medical Information Specialist fluent in both Italian and English to join our Medical Information Department on a full-time, remote basis. This role, offered as a 12-month fixed-term contract, will involve answering medical inquiries and providing high-quality services via phone and email, following training on designated clients/products.
Key Responsibilities:
Answer technical questions related to designated products via phone, email, letter, and fax with accuracy, professionalism, and confidence.
Follow specific working practices as outlined by clients and ProPharma SOPs.
Identify and report adverse events and product quality complaints in strict adherence to ProPharma SOPs.
Translate English documents to Italian (and vice versa), providing these responses both verbally and in writing, ensuring quality and accuracy.
Use standard responses or collaborate with the Medical Information Support Services (MISS) department to generate customized responses.
Accurately log all inquiries and manage confidential information according to data privacy regulations.
Stay up to date with legal requirements and professional guidelines related to the pharmaceutical industry.
Perform quality checks on adverse events, product quality complaints, and other correspondence to ensure accuracy and compliance.
Qualifications:
Educational Requirements:
Completed Pharmacy or Life Science degree.
Language Requirements:
Fluent in Italian (C1 level) and English.
Skills and Abilities:
Strong translation skills between Italian and English.
Excellent phone etiquette and communication skills.
Ability to manage a busy workload and prioritize effectively.
Attention to detail and ability to work independently.
Workplace Commitment:
ProPharma is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We encourage all employees to express their authentic selves and foster a collaborative environment that empowers everyone to succeed.
Additional Information:
ProPharma does not accept unsolicited resumes from recruiters or third-party agencies.
No phone calls or emails regarding this posting, please.
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