Global Head of Project Delivery Operations
Updated: Yesterday
Location: Belgrade, Serbia
Job ID: 25105074-OTHLOC-3556-2DR
Employment Type: Full-Time | Global Leadership Role
About Syneos Health
Syneos Health® is a fully integrated biopharmaceutical solutions organization dedicated to accelerating customer success. By combining clinical development, medical affairs, and commercial expertise, Syneos Health delivers end-to-end solutions that help bring innovative therapies to patients worldwide.
With more than 29,000 employees across 110+ countries, Syneos Health operates at global scale, driven by its purpose of Shortening the Distance from Lab to Life®.
Position Overview
The Global Head of Project Delivery Operations is a senior, enterprise-wide leadership role within Global Project Delivery. This position is responsible for defining the strategic direction and ensuring operational excellence across global Project Management, Clinical Supply Trial Management, Central Services (bidding, budgeting, and proposal data management), and Trial Master File (TMF) operations.
Reporting directly to the Head of Global Project Delivery, this role owns the global operating framework for project delivery, including governance, performance management, process optimization, and capability development. The role is critical to ensuring consistent, high-quality execution across a complex, global clinical portfolio while supporting long-term business growth.
Key Responsibilities
Global Project Management Leadership
Provide strategic and operational leadership for the global Project Management function across regions and therapeutic areas
Define and maintain global standards, governance frameworks, and best practices for project planning, execution, risk management, and reporting
Ensure effective oversight of timelines, milestones, and deliverables across a large, multi-study global portfolio
Promote a culture of accountability, proactive risk mitigation, and continuous improvement
Clinical Supply Trial Management Oversight
Lead governance and operational oversight for Clinical Supply Trial Management
Ensure alignment of clinical supply strategies with study timelines, protocol requirements, and regulatory standards
Partner with Clinical Operations, Supply Chain teams, and external vendors to ensure reliable and compliant supply delivery
Integrate supply planning into program-level and study-level project plans
Central Services Leadership (Bidding, Budgeting & Proposal Support)
Oversee Central Services teams supporting bids, budgeting, and proposal data management
Ensure accuracy, consistency, and competitiveness of study budgets, cost assumptions, and proposal inputs
Drive standardization of pricing tools, proposal data, and historical cost intelligence
Partner closely with Sales, Finance, Proposals, and Operations to deliver timely, high-quality bid responses
Trial Master File (TMF) Strategy & Governance
Provide global accountability for TMF strategy, governance, and operational performance
Ensure TMF quality, completeness, inspection readiness, and regulatory compliance
Lead continuous improvement initiatives across TMF processes, systems, metrics, and inspection preparedness
Financial & Operational Stewardship
Partner with Finance and senior leadership to ensure strong financial performance, forecasting accuracy, and margin delivery
Ensure project-level financial discipline, including budget adherence, change control, and revenue recognition support
Monitor portfolio-level KPIs and implement corrective actions where required
Stakeholder & Client Engagement
Serve as a senior escalation point for complex delivery, operational, and client-related issues
Build strong cross-functional partnerships across Clinical Operations, Finance, Quality, Regulatory, IT, and Commercial teams
Support client satisfaction, retention, and long-term growth
Talent, Capability & Organizational Development
Lead, develop, and inspire a global, multi-layered leadership organization
Drive talent strategy, succession planning, leadership development, and workforce scalability
Foster a high-performance, engaged, and accountable culture
Required Experience & Qualifications
15+ years of progressive leadership experience in project delivery or project management within a CRO, biopharmaceutical, or clinical research environment
Proven experience overseeing global, multi-study clinical portfolios
Strong background in Project Management, with exposure to Clinical Supply Trial Management, TMF operations, and proposal/bid support preferred
Demonstrated success leading large, globally distributed teams and senior leaders
Strong financial acumen, including budgeting, forecasting, portfolio management, and margin optimization
Ability to influence and collaborate effectively within a highly matrixed, global organization
Bachelor’s degree required; advanced degree in Life Sciences, Business, or a related discipline preferred
Key Skills & Competencies
Enterprise-level operational leadership and integration capability
Strategic mindset combined with hands-on execution
Deep understanding of global CRO delivery models and clinical research operations
Excellent communication skills, executive presence, and stakeholder management
Proven ability to lead change, drive standardization, and scale operations
Compensation & Benefits
Salary Range: USD 204,600 – 378,600 (or local equivalent, based on location and experience)
Total compensation will be determined based on qualifications, experience, and role alignment. Syneos Health offers a competitive executive benefits package, including performance-based incentives, health and wellness programs, flexible paid time off, and long-term career development opportunities.
Why Join Syneos Health
Over the past five years, Syneos Health has supported:
94% of all novel FDA-approved drugs
95% of EMA-authorized products
200+ studies across 73,000 sites and more than 675,000 clinical trial patients
At Syneos Health, leaders are empowered to challenge conventions, drive innovation, and deliver meaningful global impact.
Additional Information
This job description is not intended to be exhaustive. Responsibilities may evolve based on business needs. Equivalent education, experience, and skills may be considered. This posting does not constitute an employment contract. Syneos Health is an equal opportunity employer and complies with all applicable employment and accessibility regulations.
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