Field Service Technician – Austin, TX
Job Summary
Vantive is hiring a Field Service Technician for its Austin, Texas location to support the service and maintenance of electro-mechanical medical devices in hospitals and clinics. This client-facing role offers a mix of technical problem-solving, customer training, and field-based autonomy. Ideal for candidates with a technical degree and hands-on experience in biomedical or electro-mechanical equipment, this position offers competitive pay and benefits with travel opportunities.
Key Responsibilities
Perform installation, repair, calibration, and preventive maintenance of medical equipment.
Troubleshoot equipment failures to identify and resolve root causes.
Manage service schedules and territory travel to meet service level agreements (SLAs).
Maintain accurate records of all maintenance and performance activities.
Ensure test equipment functionality and calibration compliance.
Order and track parts inventory for equipment servicing.
Provide training and guidance to customer staff on equipment usage and maintenance.
Foster positive relationships through timely communication and professional representation.
Participate in team meetings, training programs, and field actions as needed.
Travel outside the designated territory when required.
Adhere strictly to all health, safety, and environmental policies and procedures.
Required Skills & Qualifications
Associate’s degree or higher in Engineering, Biomedical Equipment Technology, or Computer Science; OR
Non-related Associate’s degree with 3+ years of electro-mechanical troubleshooting experience; OR
BMET certification with 3+ years of electro-mechanical experience; OR
Completion of U.S. military electrical/biomedical equipment program.
Strong problem-solving and analytical skills.
Proficient in written and verbal communication.
Ability to manage territory independently with strong organizational skills.
Physical ability to lift/move equipment (up to 50 lbs regularly, more with aids), kneel, bend, stand, and drive or fly long distances.
Valid driver’s license required.
Prior field service experience preferred.
Familiarity with healthcare environment protocols including PPE compliance.
Perks & Benefits
Salary Range: $65,000 – $77,000 annually (depending on skills, experience, and location)
Comprehensive medical, dental, and vision coverage starting day one
401(k) Retirement Savings Plan (Aon PEP)
Paid holidays and PTO (20–35 days based on service length)
Flexible Spending Accounts
Paid parental leave and family care benefits
Employee Assistance Program (EAP)
Educational assistance program
Commuting and childcare benefits
Employee discount program
Short- and long-term disability insurance
Company Description
Vantive is a leading innovator in vital organ therapy solutions with a rich 70-year legacy in kidney care. Focused on improving healthcare experiences for both patients and providers, Vantive continues to expand its expertise across electro-mechanical medical devices and digital health technologies, offering employees meaningful careers that impact lives globally.
Work Mode
On-site with regular regional travel and occasional overnight stays.
Call-to-Action
Ready to make a real difference in healthcare technology? Apply now to join Vantive as a Field Service Technician in Austin, TX, and help transform patient care through innovative medical device solutions.
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