Job Title:
Healthcare Call Center Representative
Company:
EVERSANA
Location: Chesterfield, Missouri, USA
Department: Customer Service – Customer Service & Engagement
Job Type: Full-Time
About the Company:
EVERSANA is a global leader in commercialization services for the life sciences industry, serving more than 650 clients with innovative solutions. The company prioritizes improving patient lives, fostering an inclusive workplace, and upholding strong cultural values including integrity, collaboration, innovation, and diversity.
Job Summary:
The Healthcare Call Center Representative provides dedicated customer service support for patients and healthcare providers, helping with insurance benefits, reimbursements, prior authorizations, and patient assistance programs. The role involves multi-channel communication and detailed data entry to facilitate access to healthcare products and services.
Key Responsibilities:
Customer & Patient Support
Provide personalized assistance via phone and online portal
Address benefit coverage questions, co-pay issues, and claim denials
Conduct outbound calls to gather additional information
Insurance & Reimbursement
Assist with prior authorization and medical necessity processes
Verify benefits and search for alternate reimbursement programs
Guide patients through enrollment in assistance programs
Administrative & Operational Tasks
Enter and modify orders, track shipments, and maintain records
Accurately document interactions in internal systems
Support projects and other assigned tasks
Communication & Collaboration
Serve as a point of contact for healthcare providers
Work closely with team members and external partners
Ensure clear, respectful, and patient-focused communication
Minimum Qualifications:
Education: High school diploma + 4 years’ experience, or associate’s degree + 2 years’ experience in a healthcare setting
Skills: Strong communication, multitasking, detail orientation, independent work ethic
Technical: Proficiency in Microsoft Word, Excel, PowerPoint
Preferred Qualifications:
Experience in customer service, call center, patient assistance, reimbursement, or pharmacy benefit management
Familiarity with medical billing and coding
Cultural Expectations:
Patient-centered mindset
Ownership of tasks and outcomes
Willingness to act, communicate, and innovate proactively
Respect for diversity and commitment to team success
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