Medical Information Associate (Polish Speaker)
Location: Remote (Employees can work remotely)
Full-time
Department: Medical Information
Company: PrimeVigilance (Part of Ergomed Group)
Company Overview:
PrimeVigilance is a global pharmacovigilance service provider that has been growing organically since its establishment in 2008. With staff based across Europe, North America, and Asia, we offer services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. Our diverse clientele includes pharmaceutical and biotechnology partners, and we cover all therapy areas, including medical devices.
We take pride in investing in our employees through extensive training and development opportunities, with a strong emphasis on well-being and a healthy work-life balance.
Job Overview:
We are seeking a Medical Information Associate who is fluent in Polish and English to join our Medical Information team. This role involves handling medical inquiries, including adverse event reports and product quality complaints, in both languages. You will contribute to the smooth operation of our pharmacovigilance system and assist with regulatory inspections and audits.
Key Responsibilities:
Medical Inquiries: Provide approved responses to medical inquiries from external customers (healthcare professionals, patients, pharmaceutical clients), including call handling.
Adverse Event Reporting: Accurately identify, document, and report adverse events, side effects, pregnancy, and product quality complaints within required timeframes.
Database Management: Ensure all medical inquiries are tracked and fully documented in the Medical Information database.
Project Updates: Provide management with regular updates on project status and metrics concerning inquiries.
Regulatory Support: Assist in departmental regulatory inspection preparedness and actively participate in pharmacovigilance inspections or audits.
Qualifications:
Educational Background: Life sciences or biomedical degree (e.g., Chemistry, Biology, Biotechnology, Pharmacy, Nursing).
Experience: Customer service or call center experience is preferred.
Language Skills: Advanced proficiency in Polish and English (both written and verbal) – at least C1 level.
Other Skills:
Strong interpersonal and communication skills.
Good time and issue management, with attention to detail and multitasking abilities.
Ability to perform out-of-hours service if required.
Why Join PrimeVigilance?
At PrimeVigilance, we are committed to creating an inclusive and supportive workplace. We offer:
Training and career development: Opportunities for personal and professional growth.
Global Collaboration: Work with colleagues worldwide, using English as the company language.
A human-first approach: We value diversity, equity, and inclusion, and we recognize our employees as our greatest strength.
If our core values resonate with you—Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships—we encourage you to apply and join us on this exciting journey to make a positive impact in patient lives.
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