Document Retrieval Specialist I–II
Company: Zelis
Location: Hyderabad, India
Job Type: Full-Time
Experience Required: 2–4 years (Medical Records / Document Retrieval / Healthcare Operations)
Job Requisition ID: JR109863
Application Deadline: February 28, 2026
About Zelis
Zelis is a leading healthcare technology company modernizing the healthcare financial experience in the United States. Serving more than 750 health plans, including the top five national payers, Zelis supports millions of healthcare providers and consumers through innovative, data-driven solutions.
Zelis brings together healthcare expertise and advanced technology to improve transparency, efficiency, and collaboration across payers, providers, and patients. With a strong presence in India, Zelis India plays a critical role in supporting global operations, delivering operational excellence, and driving continuous improvement across healthcare financial workflows.
Why Join Zelis India
Exposure to U.S. healthcare systems and payer operations
Hybrid and flexible work environment
Comprehensive healthcare and financial wellness benefits
Collaborative, inclusive, and growth-oriented workplace culture
Global career development and leadership opportunities
Zelis India contributes significantly to the company’s award-winning culture while maintaining high standards of service delivery and compliance.
Position Overview
The Document Retrieval Specialist I–II is responsible for coordinating with healthcare providers to request, obtain, and manage medical and billing documentation required for claims audits and processing. This role also includes mentoring junior Document Retrieval staff and supporting nurse auditors in medical claim audits.
The position requires strong communication skills, attention to detail, and hands-on experience in medical records retrieval and healthcare documentation workflows.
Key Responsibilities
Document Retrieval & Claims Support
Manage medical record claim audit requests and facility itemized billing requests
Contact healthcare providers nationwide via phone, fax, email, and mail to obtain required medical and billing documents
Organize, track, and prioritize claims daily to ensure timely follow-up
Learn and comply with client- and provider-specific documentation requirements
Utilize document retrieval platforms such as AutoFax efficiently
Team Support & Oversight
Support and guide two or more nurse auditors in the medical claim audit process
Provide mentorship and on-the-job support to Document Retrieval I team members
Prepare and maintain accurate documentation in line with departmental standards
Compliance & Quality
Ensure adherence to Zelis privacy, confidentiality, and data security standards
Maintain accurate records and complete work within established turnaround times
Perform additional duties as assigned to support departmental objectives
Required Qualifications
Bachelor’s degree in any discipline
Associate degree preferred
Experience & Skills
2+ years of experience in medical record retrieval, healthcare documentation, or claims support
or
1+ year of experience as a Document Retrieval I professional
Strong understanding of medical and billing document types
Familiarity with healthcare provider workflows and document request processes
Proficiency in MS Outlook, MS Word, and internet-based tools
Excellent verbal communication, customer service, and telephone etiquette
Strong organizational, multitasking, and prioritization skills
Ability to work independently with minimal supervision
High attention to detail and ability to meet deadlines in a fast-paced environment
Professional Competencies
Accountability for day-to-day task ownership
Ability to follow detailed instructions and handle complex assignments
Strong collaboration and interpersonal communication skills
Ability to manage multiple priorities under pressure
Consistent delivery against departmental performance standards
Diversity, Equity & Inclusion
Zelis is committed to fostering a diverse, equitable, and inclusive workplace where employees can bring their authentic selves to work. A strong sense of belonging is central to employee success and organizational growth.
Equal Opportunity Statement
Zelis is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable laws.
SEO & GPT-Optimized Keywords
Document Retrieval Jobs Hyderabad, Medical Records Specialist Jobs India, Healthcare Claims Support Jobs, Zelis Careers India, Medical Documentation Jobs, Healthcare Operations Roles, U.S. Healthcare Jobs India
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