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    Patient Service Specialist - Vanderbilt Eye Institute

    Vanderbilt University Medical Center
    0-2 years
    Not Disclosed
    Nashville
    10 Nov. 25, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Vanderbilt University Medical Center (VUMC), based in Nashville, Tennessee, is a leading healthcare institution dedicated to advancing health through patient care, education, and research. The center is committed to diversity and inclusion, recognizing that different perspectives foster excellence and innovation. VUMC offers employees an environment where they can thrive and grow in their careers, contributing to a mission that aims to change the world.

    department

    VEI Oph Services 200

    job-summary

    This position involves providing service to patients before, during, or after their appointments, with occasional guidance. Responsibilities include handling inbound/outbound calls, cash management, appointment scheduling, processing insurance updates, and patient check-in/out. The role also includes coordinating complex patient schedules and working with external facilities or providers as necessary.

    location

    2311 Pierce Ave, Nashville, TN 37232

    position-hours

    Monday - Friday, shift between 8:00 AM - 5:30 PM

    department-summary

    Vanderbilt Eye Institute’s team of ophthalmologists and optometrists provides comprehensive care for a range of eye diseases, offering services such as primary eye care, vision screening, and surgeries for conditions like glaucoma and cataracts.

    key-responsibilities

    • Conduct patient check-in and check-out processes.
    • Coordinate follow-up appointments or procedures as needed.
    • Schedule appointments, surgeries, or procedures through clinical communication or direct request.
    • Provide excellent customer service to create positive first impressions.
    • Ensure all administrative tasks such as referrals, pre-certifications, clinical records, and orders are completed and ready before patient visits.
    • Additional duties may be assigned.

    technical-capabilities

    • Customer Service (Intermediate): Focus on anticipating customer needs and responding sensitively while providing services.
    • Patient Scheduling (Novice): Ability to coordinate and schedule patient appointments, surgeries, and other visits using hospital/clinic systems.
    • Patient Documentation (Novice): Skill in recording patient information.
    • Medical Terminology & Documentation (Novice): Understanding medical terminology and documentation in clinical or surgical settings.
    • Surgery Scheduling (Fundamental Awareness): Ability to coordinate surgeries using hospital computer systems.

    core-accountabilities

    • Organizational Impact: Performs routine tasks that impact team performance, often with guidance.
    • Problem Solving: Utilizes discretion and research to resolve routine issues.
    • Breadth of Knowledge: Applies knowledge of standards and processes related to the role.
    • Team Interaction: Provides guidance to entry-level co-workers.

    core-capabilities

    • Supporting Colleagues: Develops skills, builds relationships across areas, and communicates effectively.
    • Delivering Excellent Services: Provides compassionate service, solves routine problems, and offers meaningful support.
    • Ensuring High Quality: Ensures work meets quality standards and follows safety regulations.
    • Managing Resources Effectively: Demonstrates accountability, uses data for decision-making, and stewards organizational resources.
    • Fostering Innovation: Proposes new ideas, adapts to changes, and applies technology effectively.

    position-qualifications

    • Work Experience: Minimum 1 year of relevant experience.
    • Education: High School Diploma or GED.

    certifications

    • None required at this time.

    vanderbilt-health-diversity

    Vanderbilt Health promotes diversity, recognizing its importance for excellence and innovation. We are committed to fostering an inclusive environment where all individuals can thrive, and we support the principles of equal opportunity and affirmative action.

    EOE/AA/Women/Minority/Vets/Disabled

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