Job Title: Director – Safety Operations
Location: Kolkata, India
Work Mode: Office-based
Job Type: Full-time
Experience Level: 15+ years in pharma/CRO; 10+ years in leadership
Salary Range: Not specified
Job Summary
IQVIA is hiring a Director – Safety Operations to lead global pharmacovigilance service delivery in Kolkata. This senior-level position requires strategic oversight across Lifecycle Safety operations, resource planning, client management, SOP adherence, and cross-functional team leadership. The ideal candidate brings deep expertise in GVP, team management, operational excellence, and client-facing communication within CRO or pharma settings.
Key Responsibilities
Lead Safety Operations teams across multiple service lines ensuring KPIs and SLAs are met.
Serve as the primary point of contact for client accounts, including escalations and project scope expansion.
Provide strategic input and leadership in service delivery, including risk mitigation, operational decisions, and budget management.
Support proposal responses (RFPs), bid defenses, and operational strategy development.
Mentor safety operations managers and oversee staffing, hiring, training, and retention.
Represent IQVIA at industry forums, client meetings, and global initiatives.
Oversee financial performance and reporting across multiple safety operations projects.
Participate in SOP development, project documentation, performance analytics, and quality management.
Ensure global delivery coordination across time zones with flexibility in shift support.
Required Skills & Qualifications
Bachelor’s degree in Life Sciences or Health Sciences (required).
15+ years in pharma, CRO, or life sciences, including 10+ years of workforce management (400+ employees).
In-depth knowledge of pharmacovigilance regulations and global safety service lines.
Experience in strategic planning, client engagement, and operational performance management.
Expertise in ICH-GCP, GVP, regulatory compliance, and global drug safety.
Proven ability to lead cross-functional and global teams.
Exceptional communication, leadership, problem-solving, and decision-making skills.
Proficiency in performance metrics, SOP development, and project finance.
Flexibility for global collaboration and willingness to travel occasionally.
Perks & Benefits
Strategic global leadership role in a top-tier pharma services company
Opportunity to lead cutting-edge pharmacovigilance operations
Exposure to international clients, global delivery hubs, and high-impact programs
Professional development and participation in industry events
Inclusive and innovation-driven organizational culture
Company Overview
IQVIA is a global leader in healthcare data science, clinical research, and real-world evidence. Through advanced analytics, AI-enabled platforms, and deep domain expertise, IQVIA accelerates drug development and improves population health outcomes worldwide.
Work Mode
Office-based – Based in Kolkata, with global collaboration and occasional travel.
Call-to-Action
If you are a results-driven safety operations leader ready to take ownership of global pharmacovigilance delivery, apply now to join IQVIA and shape the future of drug safety.
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