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Dir, Safety Operations

15+ years
Not Disclosed
10 July 16, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Title: Director – Safety Operations

Location: Kolkata, India
Work Mode: Office-based
Job Type: Full-time
Experience Level: 15+ years in pharma/CRO; 10+ years in leadership
Salary Range: Not specified


Job Summary

IQVIA is hiring a Director – Safety Operations to lead global pharmacovigilance service delivery in Kolkata. This senior-level position requires strategic oversight across Lifecycle Safety operations, resource planning, client management, SOP adherence, and cross-functional team leadership. The ideal candidate brings deep expertise in GVP, team management, operational excellence, and client-facing communication within CRO or pharma settings.


Key Responsibilities

  • Lead Safety Operations teams across multiple service lines ensuring KPIs and SLAs are met.

  • Serve as the primary point of contact for client accounts, including escalations and project scope expansion.

  • Provide strategic input and leadership in service delivery, including risk mitigation, operational decisions, and budget management.

  • Support proposal responses (RFPs), bid defenses, and operational strategy development.

  • Mentor safety operations managers and oversee staffing, hiring, training, and retention.

  • Represent IQVIA at industry forums, client meetings, and global initiatives.

  • Oversee financial performance and reporting across multiple safety operations projects.

  • Participate in SOP development, project documentation, performance analytics, and quality management.

  • Ensure global delivery coordination across time zones with flexibility in shift support.


Required Skills & Qualifications

  • Bachelor’s degree in Life Sciences or Health Sciences (required).

  • 15+ years in pharma, CRO, or life sciences, including 10+ years of workforce management (400+ employees).

  • In-depth knowledge of pharmacovigilance regulations and global safety service lines.

  • Experience in strategic planning, client engagement, and operational performance management.

  • Expertise in ICH-GCP, GVP, regulatory compliance, and global drug safety.

  • Proven ability to lead cross-functional and global teams.

  • Exceptional communication, leadership, problem-solving, and decision-making skills.

  • Proficiency in performance metrics, SOP development, and project finance.

  • Flexibility for global collaboration and willingness to travel occasionally.


Perks & Benefits

  • Strategic global leadership role in a top-tier pharma services company

  • Opportunity to lead cutting-edge pharmacovigilance operations

  • Exposure to international clients, global delivery hubs, and high-impact programs

  • Professional development and participation in industry events

  • Inclusive and innovation-driven organizational culture


Company Overview

IQVIA is a global leader in healthcare data science, clinical research, and real-world evidence. Through advanced analytics, AI-enabled platforms, and deep domain expertise, IQVIA accelerates drug development and improves population health outcomes worldwide.


Work Mode

Office-based – Based in Kolkata, with global collaboration and occasional travel.


Call-to-Action

If you are a results-driven safety operations leader ready to take ownership of global pharmacovigilance delivery, apply now to join IQVIA and shape the future of drug safety.