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    Bilingual Customer Care Rep, Animal Health (12-Month Contract)

    Boehringer Ingelheim
    2-4 years
    Not Disclosed
    Burlington Canada
    10 Feb. 10, 2025
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Customer Care Representative

    Position Summary

    The Customer Care Representative ensures total customer satisfaction by managing customer master file setup, delivery coordination, and credit processing. This role focuses on developing and maintaining positive customer relationships, resolving issues, and coordinating with various internal teams in the Prescription Medicine and/or Animal Health Divisions to ensure timely and appropriate responses to customer requests.

    Key Responsibilities

    Customer Service & Support

    • Provide bilingual customer service support for Prescription Medicine and/or Animal Health business.
    • Serve as the primary contact for all incoming customer service inquiries via phone, fax, EDI, and email.
    • Accurately record, process, maintain, and follow up on customer requests, including:
      • Return material authorization
      • Product complaints
      • Orders and credits
      • Service items and free goods
      • Problem resolution (e.g., failed EDI transactions, shipping issues, pricing discrepancies)

    Customer Master & Pricing Management

    • Ensure accurate setup and maintenance of customer master files, list prices, and discount pricing based on business requirements.

    Liaison & Coordination

    • For Prescription Medicine:
      • Act as a liaison between customers, internal stakeholders (Operations, Medical, Sales), and third-party partners to ensure timely responses to customer needs.
    • For Animal Health:
      • Serve as the point of contact for veterinary clinics, internal teams (Marketing, Operations, Regulatory Affairs, Sales), and third-party distribution centers.
      • Ensure effective communication and coordination for customer needs.

    Work Location

    • Position based in Burlington, Ontario (5180 South Service Road).
    • Flexible work arrangement requiring at least 50% in-office presence per month or as directed by management.

    Qualifications & Requirements

    Education & Experience

    • University degree or post-secondary education preferred.
    • Minimum 2 years of experience in sales or customer service with a professional phone manner.
    • For Animal Health Representatives: Knowledge of veterinary and medical terminology and prior experience in an animal hospital setting is an asset.

    Technical & Language Skills

    • Strong computer skills (ERP systems, MS Office, databases).
    • Bilingual (French/English) proficiency required.
    • Excellent organizational, analytical, written, and oral communication skills.

    Core Competencies

    • Ability to work independently and collaboratively within a team.
    • Solution-oriented approach to problem-solving.

    Total Rewards & Benefits

    • Competitive salary.
    • Generous paid time off (vacation, personal days, contingency paid time off for long-term contract employees).
    • Comprehensive benefits plan including health, dental, vision, and wellness programs.
    • Retirement savings plan: Defined Contribution Pension Plan with company RRSP matching.
    • Employee and Family Assistance Plan.
    • Employee and leadership development programs.

    For more details, visit: Boehringer Ingelheim Benefits & Rewards.

    Application Process

    How to Apply

    Click the "Apply Now" button below to submit your application.

    • Only shortlisted candidates will be contacted for an interview.
    • Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities throughout the recruitment process. If you require accommodation, we will work with you to meet your needs.

    Application Deadline

    February 21, 2025

    About Boehringer Ingelheim

    Who We Are

    Boehringer Ingelheim develops breakthrough therapies to improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, we take a long-term perspective with 52,000 employees globally fostering a diverse, collaborative, and innovative culture.

    Why Join Us?

    • Grow your career in a supportive and innovative work environment.
    • Engage in challenging projects while being part of a respectful and inclusive global community.
    • Learning & development opportunities to support your career growth.

    For more information, visit: Boehringer Ingelheim Careers.

    If this position isn’t the right fit for you, consider sharing it with friends or colleagues who may be interested!

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    Warsaw |

    Remote :

    Lenexa | Melbourne | Hammond | Switzerland | Riga | Lousiana | Remote - Middle East | Belgium | Victoria | Bountiful | Remote - South America (Latin Americal) | Ireland | Thailand | Green Way | Remote - Africa | Castlebar | Remote - Europe | Xzagreb | McFarland | Leinster | Slovakia | Bishop | Manipal | Remote, USA | Blue Bell | Remote | Nairobi | Medan | Zaragoza | Hungary | Minnesota | French | Texas | Springville | Faridabad | Tulsa |

    Bucharest :

    Bucharest |

    Makkah :

    Riyadh | King Abdullah Economic City | Najran | Khulais | Rabigh | Jeddah |

    Nišava District :

    Niš |

    Singapore :

    Singapore |

    South Africa :

    Midrand | South Africa |

    Brazil :

    Brazil | Sao paulo |

    South America :

    Argentina | Peru |

    Catalonia :

    Barcelona |

    Madrid :

    Madrid |

    Sweden :

    Sweden |

    Taipei :

    Taipei |

    Williamson :

    Brentwood |

    Republic of Thailand :

    Bangkok |

    Kyiv Oblast :

    Kyiv |

    Dubai :

    Dubai |

    Hà Nội :

    Hanoi | Hà Nội |

    Ho Chi Minh :

    Ho Chi Minh City |