Collections Specialist
Requisition Number: 2319843
Location: Noida, Uttar Pradesh, India
Category: Billing
Optum, a global leader in technology-enabled healthcare and financial operations, is seeking an experienced Collections Specialist to support end-to-end Accounts Receivable (AR) processes. This role directly contributes to financial accuracy, operational efficiency, and overall cash flow management for the organization. Join a collaborative environment built on inclusion, expertise, and continued career growth.
Role Overview
The Collections Specialist will manage B2B collections portfolios, resolve outstanding receivables, conduct reconciliations, and ensure efficient cash application. The position requires strong analytical skills, attention to detail, and deep knowledge of AR processes within a finance and accounting environment.
Primary Responsibilities
Manage B2B collection portfolios in alignment with business standards and financial policies.
Resolve outstanding receivables, including past-due invoice collection, credit balance resolution, and reduction of aging buckets.
Research and resolve invoice discrepancies and payment mismatches.
Achieve targeted collection metrics and maintain high accuracy in reporting.
Reconcile payment applications and provide recommendations for bad debt reserves.
Respond promptly to queries through shared and individual mailboxes.
Communicate professionally with internal teams and external clients for issue resolution.
Provide aging reports and data insights to business stakeholders.
Collaborate with internal partners to resolve unpaid balances and improve AR performance.
Work independently, prioritize tasks, and ensure timely completion of responsibilities.
Lead AR review meetings and analyze aged receivables to identify trends and action items.
Utilize reporting tools to support financial analysis and collection strategies.
Keep management updated with relevant business information and collection status.
Maintain accurate documentation and uphold internal control standards.
Meet department service-level agreements (SLAs) and adhere to organizational values.
Ensure compliance with employment terms, company policies, and directives related to operational changes, shifts, and work arrangements.
Required Qualifications
Education: Bachelor’s or Master’s degree in Commerce (B.Com/M.Com), Accounting, Finance, or a related field.
Experience:
Minimum 4 years of experience in Order-to-Cash (O2C) processes, including Collections, Dispute Resolution, AR Reconciliation, Billing, Write-offs, or related areas.
Intermediate or advanced proficiency in MS Excel, including pivot tables, lookups, and conditional formatting.
Strong accounting understanding is preferred.
Willingness to work in the 15:30 to 01:00 shift.
Core Competencies
Strong attention to detail and analytical mindset.
Self-driven professional with the ability to work independently and within a team.
Customer-oriented approach with strong interpersonal skills.
Good understanding of revenue flow and cash flow cycles.
Preferred Qualifications
Experience with ERP platforms such as PeopleSoft, SAP, or Oracle Financials.
Ideal for candidates seeking long-term career growth in a performance-driven finance environment.
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