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    Clinical Support Specialist

    Philips
    1+ years
    Not Disclosed
    New York
    10 Sept. 13, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Clinical Support Specialist – New York City (Onsite)

    Job ID: 533716
    Location: New York City, NY

    Company Overview:

    At Philips, we are dedicated to improving lives through innovative health technology. We believe every individual matters and strive to ensure quality healthcare access for all. Join us to make a meaningful impact and contribute to our mission of transforming healthcare.

    Role Overview:

    As a Clinical Support Specialist, you will provide on-site clinical application support for the Philips Vue PACS platform at various New York Presbyterian Hospitals. Your expertise in problem-solving and clinical support will be crucial in ensuring the effective use of our technology and maintaining high standards of customer satisfaction.

    Key Responsibilities:

    • Issue Resolution: Utilize your clinical knowledge to identify and resolve issues with the Philips Vue PACS platform. Manage escalation coordination and administration.
    • Training & Guidance: Provide training and guidance to the service organization and customers, enhancing their understanding of clinical applications and workflows.
    • Documentation: Record troubleshooting steps and problem resolutions. Develop and execute action plans for escalations, and report to leadership on customer sites requiring intervention.
    • Customer Interaction: Address and resolve customer product inquiries through phone, email, or chat. Ensure feedback and safety allegations are submitted promptly.
    • Knowledge Sharing: Develop and deliver technical seminars to improve the productivity and effectiveness of field and remote specialists. Conduct root cause analysis to prevent issue recurrence.

    Qualifications:

    • Experience: At least 1 year of experience with PACS implementation is desired. Previous clinical support or related medical role experience is beneficial.
    • Certifications: AART/ASRT certifications are preferred.
    • Education: Degree in IT or a related field, or equivalent experience.
    • Skills: Strong analytical abilities, capability to work under pressure, effective team collaboration, and knowledge of hospital workflows.
    • Physical Requirements: Ability to meet physical, cognitive, and environmental job demands with or without accommodation.

    Compensation:

    • Hourly Pay Range: $32.16 to $55.13, depending on experience, skills, and location.
    • Additional Compensation: Potential for annual incentive bonuses, and other incentives.
    • Benefits: Includes generous PTO, 401k with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more. For details on our benefits, visit Philips Total Rewards.

    Additional Information:

    • Work Authorization: Must be authorized to work in the US; visa sponsorship is not available.
    • Application: This requisition is open for 45 days but may close sooner if a suitable candidate is found. Apply promptly to ensure consideration.
    • Equal Opportunity: Philips is an Equal Employment Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

    If you have the expertise and passion for clinical support and are eager to make a difference, we encourage you to apply and join our dedicated team. Learn more about our purpose and career opportunities at Philips.

    Apply Now!

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