Clinical Supply Solutions Manager
Location: Tokyo, Japan
Category: Pharmacy & Clinical
Job Type: Full time
Posted Date: May 20th, 2025
Job ID: R254063
About Cencora:
At Cencora, every team member plays a vital role in shaping a healthier future. If you’re driven to make a difference at the center of health, join our innovative company and help improve lives globally.
Position Summary:
Reporting to the Local Country Manager, the Clinical Supply Solutions Manager oversees daily depot operations, staff management, and budget. This compliance-critical role ensures adherence to corporate, divisional, and regulatory requirements.
Key Responsibilities:
Serve as the technical representative for Clinical Trials Supply Chain Services in-country.
Ensure depot operations meet ICH-GCP, FDA, ISO, and other regulatory standards.
Monitor staff performance and uphold compliance across all operations.
Maintain quality assurance procedures, secure controlled substances, and proper record keeping.
Oversee regulatory compliance and relay updates to local staff and the compliance team.
Manage depot constraints (scope, cost, resources) and track KPIs.
Support business development through client engagement, project metrics analysis, and participation in business planning.
Implement new client projects and ensure successful integration.
Evaluate personnel performance and support staff career development.
Lead hiring, terminations, and performance management in coordination with the Country Manager.
Address employee concerns, regulatory changes, or union-related matters that may affect operations.
Recommend procedural improvements to optimize customer service operations.
Lead department meetings and staff training sessions.
Respond to customer concerns and ensure corrective/preventive actions are implemented.
Collaborate with global engineering and QA teams regarding depot infrastructure and equipment.
Support internal audits and address audit findings in coordination with QA.
Represent depot during client audits.
Provide timely reports with other departments.
Be available 24/7 for emergency or urgent support.
Required Qualifications:
Degree in Pharmacy or Biological Sciences preferred.
Broad training in business administration, accountancy, marketing, or IT.
Full English proficiency (oral and written).
At least one year of managerial experience, preferably in Clinical Trials.
Demonstrated leadership and continuous improvement mindset.
Key Skills and Abilities:
Fluent in English (oral & written)
Excellent leadership and interpersonal skills
Quick, accurate decision-making under pressure
Organizational and problem-solving skills
Initiative and accountability
Proficiency in Microsoft Office Suite
Reporting Line:
Reports to Country Manager
Dotted line to Regional Operations Manager/Senior Director - CSS
What Cencora Offers:
Benefits are aligned with local market practices and may vary by country and employment agreements.
Affiliated Companies:
World Courier K.K. Japan
Equal Employment Opportunity:
Cencora is an equal opportunity employer and prohibits discrimination in all employment practices. Reasonable accommodations are available for individuals with disabilities throughout the hiring process.
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