Client Partner – Accounts Receivable (AR Caller)
Noida, India
Join Access Healthcare and give wings to your career in Accounts Receivable (AR). As a Client Partner – AR Caller, you will be part of a dynamic team responsible for following up on pending claims with insurance companies. We are looking for professionals with strong communication skills and a focus on denial management, customer service, and revenue cycle processes within the US healthcare domain.
As an AR Caller, you will be responsible for performing pre-call analysis, making calls to insurance companies for claim status updates, resolving denials, and ensuring accurate documentation of all actions. Your role plays a key part in the revenue cycle by accelerating cash flow and minimizing outstanding receivables.
Perform pre-call analysis to identify claim status and required actions.
Call insurance companies (payers) via phone, IVR, or web portals to follow up on pending or denied claims.
Record after-call actions and conduct post-call analysis to determine next steps.
Maintain accurate and complete documentation in client software, ensuring a clear audit trail.
Use appropriate denial codes and document reasons for underpayments or denials.
Maintain updated status reports and AR analysis as required.
Handle inquiries and complaints by ensuring first-call resolution wherever possible.
Provide accurate information on claims by reviewing authorizations, medical records, and explanation of benefits (EOBs).
Escalate unresolved issues appropriately.
Analyze accounts receivable data to identify trends such as top denial reasons, days in AR, and underpayment patterns.
Contribute to process improvement and help reduce claim rejections and denials.
Any graduate (Life sciences/Commerce preferred but not mandatory).
1–4 years of experience in Accounts Receivable follow-up / Denial Management in the US healthcare industry.
Prior experience in medical billing companies or RCM processes is advantageous.
Fluent spoken English with strong verbal communication skills.
Basic knowledge of denial management and AR fundamentals.
Comfortable working night shifts (US shift timings).
Familiarity with medical billing software is a plus.
Knowledge of healthcare terminology, ICD/CPT codes, and EOB interpretation is desirable.
Proficiency in basic computer applications (MS Office, data entry, etc.).
Access Healthcare provides comprehensive training on client-specific medical billing software and RCM processes.
Ongoing skill development and career growth opportunities within the organization.
Be part of a fast-growing healthcare BPO.
Work in a professional, process-driven environment.
Opportunities to grow your career in healthcare revenue cycle management.
careers@accesshealthcare.com
+91-99111-44584
B-11, Sector-63, Noida - 201301, India
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